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  • Internet Connection woes
  • Premier Icon jerseychaz
    Subscriber

    We are on EE Broadband. I know its working because Alexa is rattling around. However, my ASUS laptop keeps losing internet connectivity while remaining connected to the EE hub (other devices keep working) – its all a bit of a mystery and any suggestions as to cause and solution will be welcomed. TIA

    Standard IT solution. Off, on. Repeat if necessary.

    If too much repetition, try installing a different browser, see how that flies.

    Probably something to do with laptop caching of the DNS or some such mystical network woo wah voodoo magic.

    sharkbait
    Member

    Is it getting an IP address from the router?
    The wifi can be connected but without an IP addy it won’t connect to the webz.

    Premier Icon ta11pau1
    Subscriber

    Try 5ghz/2.4ghz, different WiFi channels.

    How exactly is it manifesting itself when the laptop loses internet, is it dropping WiFi or just internet? Can you connect to something on your network when it loses connection?

    Try tethering a phone to see if it’s an issue when connected to the WiFi or your phone too.

    Premier Icon simon_g
    Subscriber

    Yep, splitting WiFi so you have 2.4ghz on one SSID (name) and 5ghz on the other helps on a lot of low-end routers. Update everything on laptop too, esp WiFi drivers.

    The free version of Glasswire is good and might help to show what’s going on when this happens.

    houndlegs
    Member

    I’m with Plusnet which apparently is EE, and I get the same. It’s off now and can’t get it back on. Tried restarting laptop but made no difference. Everything else in house works. Laptop is hp though.

    Premier Icon simondbarnes
    Subscriber

    My laptop kept losing internet connectivity. I solved it by turning off the 5GHz channel and has been rock solid ever since.

    houndlegs
    Member

    How do you do that please?

    Premier Icon simondbarnes
    Subscriber

    I just logged into my router and turned it off in one of the menus @houndlegs

    houndlegs
    Member

    Thanks, I’ll see if I can give it a go

    Premier Icon jerseychaz
    Subscriber

    Probably something to do with laptop caching of the DNS or some such mystical network woo wah voodoo magic.

    ^ this 🙂

    Thanks all will have a fiddle in the morning

    Premier Icon jerseychaz
    Subscriber

    Fixed it 🙂

    houndlegs
    Member

    How’d you fix it?

    Premier Icon jerseychaz
    Subscriber

    It seems to be the power management in the wifi adapter – allows the laptop to turn off the wifi adapter. I’ve disabled that function and so far so good….just have to contend with our dismally slow broadband now. I’m still to work out why there wasn’t a problem when I connected to the EE 4g hub that I have.

    Premier Icon jerseychaz
    Subscriber

    Spoke too soon! Back to dropping out this morning but it does seem to reconnect more quickly….deffo something going on between the wifi adapter and the EE Brightbox. Interrogating the Brighbox doesn’t seem to give me many obvious options for fiddling about!

Viewing 15 posts - 1 through 15 (of 15 total)

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