- Indian call centres
Having worked downstairs from one in Cumbria I wouldn’t want to have to deal with them either. When Call Centre’s were being dropped into every
dumpup and coming shithole I found it hard enough to understand the UK’s extreme accents 🙂
I generally find the problem is not the nationality of the person on the phone but that they cannot do what you want or have the authority do anything.Posted 4 years agoNorthwindSubscriber
I used to work for a support line for a banking service… We had a brilliant girl who worked for us who was born in india then moved to scotland, so she had impeccable english but a bit of an accent. About once a week some total fanny would go mad when talking to her, “I can’t believe I’m talking to some ****ing indian call centre”. She would say “No really, I’m in Sighthill in Edinburgh”. They would say “yeah? What’s the view like out the window.” And she would say “We don’t have any windows, which kind of sucks, we work in a basement”. and so on. “What was the football score?” “I really don’t care, Scottish football is awful”
And after a wee bit more, she would pass the call onto myself as the official most bad tempered most scottish person, and I’d have a bit of fun with them til they either apologised, hung up, or we banned them from our service. Couple of them insisted I was faking though, they were the best. The joke was, Zav was one of our best staff, but people would just refuse to speak to her.
Anyway. The problem isn’t foreign call centres, there are excellent foreign call centres… The problem’s bad quality lines, bad training, and unsuitable staff. Of which, there is a lot. But there are bloody awful UK call centres too. If I had to work in an actual call centre, I’d be a total **** to everyone.Posted 4 years agoantigeeMember
noticed on a couple of websites recently that rather than give a contact number or email address you are invited to join their “on line community” provided you’ve read the FAQ first – so a self opinionated nerd who can’t spell who isn’t employed by the company can make really useful suggestions at some vague future point in your lifetimePosted 4 years ago
I’ve nothing against Indians of course, having worked with many of them and people from all over the world; but I do have something against certain Indian companies and business practices.
Many IT jobs and even call centre jobs are seen as high status and lucrative, so there’s a lot of competition. And there’s a lot of competition among the companies for Western business. So there are some pretty fast business practises going on I think. In IT at least there’s a ‘loophole’ in Indian employment law that means if an employee is working overseas (ie not in India) permanently then employment regulations don’t apply, so they can really screw them over with their terms. No sick pay, no holiday pay, no overtime etc etc.
I’ve no idea what it’s like in call centres but from what I’ve heard on documentaries etc it’s a bit cut-throat, which would explain why the people with whom I dealt on the Orange broadband helpline were so unbearably cocky. I actually got into an argument with one of them – he was insisting he knew what my problem was when he clearly knew naff all about broadband, and he was rather offended when I asked to be put through to second line.
It’s worth noting that I’ve never had a good experience calling about broadband, even when talking to a UK centre, apart from Zen internet. When I was their customer you’d ring up and within a couple of rings a nice helpful person who knew loads about broadband would answer, listen to the problems and give advice and help WITHOUT A SCRIPT.Posted 4 years agosurferMember
Does this make me racist…
No, it makes you a cock.
Well it doesnt really does it PP 🙄
I spoke to a very nice young lady from India yesterday. Very helpful but I couldnt really understand very much of what she was saying and she was struggling with my accent as well. From a practical point of view it was almost a waste of time and thats why I often cringe when I call for support and somebody with a strong (usually Indian but I struggle with the team in our Glasgow and Edinburgh offices as well particularly when there are several of them talking quickly) answers the phones.Posted 4 years ago
Probably makes me a racist misogynist but whatever.njee20Subscriber
When I was having problems with Sky I found their Indian call centre staff far easier to understand than their Scottish ones. All of the Indian staff we employ are very good indeed, our IT support which is also India based aren’t as good. Bit like everything really!
I was on hold to Npower the other day (or SSE, forget), and they played me some stupid automated message about how I was on hold for their “England based call centre” or sommat. Personally I’d rather talk to someone in India, than wait on hold for 15 minutes (before I hung up) for someone in some god forsaken corner of the UK.Posted 4 years ago
Ah yes reminds me of bt . I work world wide with people who often dont speak english at all . We always manage to comunicate to an end
Bts call center just ends up being me repeating my self saying – sorry i cannot hear you , sorry i did not understand what you just said.
Cmmunication over phone is crap , much prefer face to face.Posted 4 years agoDezBSubscriber
Definitely not racist and not a cock.
Foreign call centres are one of the biggest irritations of modern life.
You have a problem that is already annoying you and then struggle to make yourself understood and understand the person on the other end of the phone who is supposed to be sorting out the problem. You don’t hate the person on the line, you hate the concept, the CALL CENTRE. and the company that has outsourced their help to them.
I’m talking about BRITISH TELECOM[/u].Posted 4 years agoTrimixMember
One of our banks has its call center in Bangladesh – they are pants.
Ive negotiated with the bank that if they want our business our UK bank manager has to make the call himself with our issues, then has to call me back with the answer.
So they have a shite call center, but I deal with a UK chap in Oxford who has the pain of his own call center to deal with.
Works for me 🙂Posted 4 years agonjee20Subscriber
Oi nick , you just need to spend more time in the homeland
Getting the jabs and the visa sorted is too much hassle Terry 😉
Most Scots are absolutely fine, just some of the more harsh Glaswegian accents that are a bloody nightmare!
Nev and Hayley were wondering your opinions about the Welsh?
That show was incredible! She was clearly as mad as a sack of badgers.Posted 4 years agokimbersSubscriber
njee20 – Member
When I was having problems with Sky I found their Indian call centre staff far easier to understand than their Scottish ones
this^^ tho in my case it was BT
my mums a glaswegian too but I just had no clue what the scottish engineer was saying to me
however lifes far to short to get upset about it or be rude to peoplePosted 4 years ago
I cant even be mean to cold callers, just politely say no thanksnickcSubscriber
Barclaycard aren’t bad, but the automated chummy voice that tries to stop you taking to a real person is such a PITA. I think part if the issue is that a lot of these call centres have KPIs that are based around time on calls ( ie the shorter the better, so they can get through the max numbers of calls) its then frustrating for all concerned, they’re trying to rattle through a script, you want it done carefully and to be dealt with properly. Some companies have realised and are doing something about it, but its not the norm, and won’t be for most as customer interface isn’t seen as revenue generating ( very short sighted attitude) and most are trying to do away with CC completely and get the customer to do it all themselves on linePosted 4 years ago
Zen Internet for your broadband.
Japanese call centres?
No, they are just really philosophical.
“Ah. You have a problem with your broadband. Look inside yourself, you do not need such material things as internet access. The path to enlightenment is not through surfing the web.”Posted 4 years agodirtycrewdomMember
When I worked in a call centre dealing with Indians was fine, It was when the bloody Scottish rang in, specifically pissed off Glaswiegen ladies, that were nigh on impossible to understand.
My company has just outsourced our IT help to Malaysia. They’re bloody 8 hours ahead!!! What use is that for IT support?Posted 4 years ago
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