I ordered a silver Funnduro stem late last year from bike-discount (I was looking at other sites).
The stem duly arrived on time, but it is a gun metal grey colour, rather than the polished silver I was after.
I definitely remembered the picture for the stem viewing polished silver, so I emailed requesting an exchange or refund.
They replied saying although the site says silver, the colour and website shows it as the darker gun metal. As a gesture of goodwill they would issue a 15euro gift voucher.
Although generous I replied with a screen shot of the page with the polished silver stem and a note saying they aren’t delivering to UK at the moment, so the voucher was a bit useless.
Less than a minute later I got another reply saying, that’s not our website and we are delivering to UK!
Yep, that’s right, I ordered from bike-discount (whos website clearly showed the ‘silver’ as gun metal) and then kicked up a fuss because I had mistakenly confused the bike-24 site with theirs.
I obviously apologised for my idiocy and they still sent me the discount code…. Even though they had done nothing wrong