For Six months !!!! Is that really acceptable ?

Probably not but what options would you have? – sue them for the cost of the Apple care package?

bazzer – Member
But they are still trying to repair it.
For Six months !!!! Is that really acceptable ?

I don’t know, best look at those T&Cs again caller…

Mastilles Fannyface – you really are one of these prize fanny internet users, who sits behind his silly little computer screens all day making smug comments to people on forums. Why don’t you just go outside you utter prick?

I casually browse here once or twice a day, and every single thread has a smug “i know better” comment from you. I find it amazing that after voicing your stupid opinion, you keep returning to this thread to post more nonsense.

In reply to this, you’ll probably post a picture of an octopus, or some other cliquey shit which internet saddos like you revert to in times of desperation.

I’m no Mac expert, but.

I can readily see why a motherboard swap might cause instability. Different ages / revisions of motherboard could well have a different mix of chipset components on there, and even with an otherwise like-for-like swap you might still have differing firmware revisions or other ephemeral changes. Whilst it’s not ideal, I’m not wholly surprised that Apple are suggesting a clean reinstall of the OS, this sounds sensible to me.

With respect to the OP, I’m sceptical of statements like “this has been going on for six months”; how much of the six months have been Apple’s fault, and how much of it has been the OP putting up with the problem and refusing to follow their advice? (I don’t know, of course, I’m guessing here)

Also, “it’s business critical” holds no water I’m afraid; if it’s critical, you build in redundancy. If a faulty PC was impacting my business to a point where I was losing money, I’d buy a new one and keep the old one as a spare. Whether you use it daily for your business or twice a month to download porn matters not a jot as far as either Apple or warranties are concerned.

That said, if I’d had it back several times without success I think I’d be squealing Sale Of Goods Act. I’d suggest that it’s reasonable to expect that a two grand laptop still warrantied by the manufacturer should last for the length of the warranty, and you’ve given them reasonable opportunity to rectify the problem and they’ve failed. You really need to try a clean build though, you’re on shaky ground until you can disprove it’s a software issue (which when all’s said and done, it might be).

Mastilles Fannyface – you really are one of these prize fanny internet users, etc etc {snip}

I think I’m beginning to see why you’re having issues getting the service you want from Apple, if this is your standard reaction to people who give you advice that you don’t like.

Mastilles Fannyface – you really are one of these prize fanny internet users, who sits behind his silly little computer screens all day making smug comments to people on forums. Why don’t you just go outside you utter prick?

Jeebus I am sorry you don’t like my opinion and it is not a case of ‘knowing better’ it is simply a case of the fact perhaps you should read the Terms and Conditions you signed when you took out your extended warranty rather than assume there is a magic way of getting what you want. And I can’t help but agree with what Cougar just said.

Have a nice day.

‘ere we go.

Matt24k – Member

retro83
Not comparing to macbook as they generally use their graphics card and processor more efficiently than a PC. My point was that to edit HD video on a PC you will need to spend more than 300 quid at PC World.
I note that R J has revised his figure to £600.

Actually you’ll generally find the opposite; the drivers are generally (far) more optimised and complete on Windows than on OSX. Graphics card performance especially.

As per the advice that apple have given, the first thing I would do for an intermittent fault would be to clean install, then leave the machine running a burn in test for as long as possible. Would include thermal stress into the equation, and ensure you perform on both graphics cards assuming you have duals installed.

If this passes without any faults, then start installing critical software (i.e. Productivity) Repeat the burn in process and continue. Cloning the hard drive after each additional instal will also ensure an easy way to roll back if / when you do have issues.

Also as a side note, if it is a critical machine that is relied on for income then there would be nothing on it bar the bare minimum software to earn the income, so the above should be a short enough process.

It may sound like a complete PITA, but its the only way to test that what you are installing / connecting is functioning correctly.

As an anecdote, I’ve had a very similar occurrence with a 2010 17″, and after running through the above it was a Lacie Bigdrive’s raid structure which was being used for time-machine that was causing the issue.

Don’t say that – OP will become aggressive and insult you because he isn’t happy with the opinion given (even though he asked advice on an open forum).

Ahh well. Some people’s heads work like that.

Can you try to find some middle ground with Apple? So they want to run your machine for a couple of weeks with a clean build or booted from an external drive with a fresh OS? Seems reasonable as this could well prove/disprove the problem as software related. Why don’t you ask them to loan you another machine, with your environment moved onto there (by one of their techs to make sure it’s done ‘properly’) which you can then run simultaneously.

If you don’t see any issues on the loaner it’s a fair bet the problem is hardware.Hopefully this will coincide with a freeze on your machine running the fresh OS.

I understand your frustration, but rather than get all confrontational and put their backs up try to work with them.

Mastilles Fannyface

Arguments aside, that’s a brilliant insult. I’m still giggling. Sorry. Ahem…. 😉

you should have got a PC mate!

Whilst I sort of agree (currently posting from 3-4 year old dell that has had its fair share of video, photoshop and audio editing abuse), you can’t get FCP for Windows.

I certainly don’t agree with the way in which the OP chose to respond. But he’s obviously annoyed by the service he’s received from Apple as I think most of us would be if we had paid for a 3yr warranty. Frankly taking the side of a multi-billion dollar behemoth thats screwing someone about just amounts to a bit of a wind-up. And they are amazingly common on this forum. Quite why, I don’t know?

so what did you do about it Joe?

+1 for Fannyface. I’m quite amazed no one’s thought of that before actually!

It’s behind you….

Almost an octopron moment…