hi
I’m with JL fibre and am having issues with my internet connection.
Basically a very frequent drop out of service and either pages load super quick or the blue bar (in safari) freezes on about 20%
sometimes its fine, it seems to be worse in the evening. its been going on a week.
I’ve changed the router to another zyxel one I had spare (unused), changed cable, changed filter, unplugged everything, turned off wifi and connected direct to ethernet etc. tried direct to bt master socket, still same issues.
I had an open reach engineer round who told me I had a bridge tap. he told me the filter was plugged in in the wrong sequence into my extension. (I told him the same issue occurred direct to master socket but he didn’t take that on board). He tested the line with his machine after changing the filter and putting it in the right place and the line tested fine with 40mg download and 2mg upload. he said its fixed.
after he left (5 mins) the same thing happened again. frozen page loading at 20% again. I managed to get him back in to see it and he tested the line again which was perfect. he said it could be the modem as they are cheap as chips.
I logged all this with jl (plusnet) and last night the internet was not available at all.
they called me back today to say that they need a couple of days for the line to “sort itself out” after the engineer fixed it. she said last night my line was fine and there were no internet issues or drop outs – basically calling me a bullshitter.
she said id uploaded loads of data and that would have the effect of stopping pages loading? I’ve not had this in the entire time I’ve had broadband even before I had fibre.
I’ve unplugged/ disconnected anything else today and have my (new) iMac plugged in with an ethernet cable and things still don’t work. just now its connected by wifi (within 5m of router) and its dropped out but just worked again when I tried bbc website. its either super quick or just hangs.
the only thing different recently is that I’ve bought a new iMac which I’ve connected to my router instead of my old Sony laptop. the issue prevails on my iPad, wife iPad, iPhones etc. not just iMac
HELP – this is driving me mad.