In a younger life, while working for TWA at LAX and on-duty in the lost luggage department one evening, had to tell Elizabeth Taylor and Richard Burton that their luggage was inadvertently left off their TWA flight out of New York–this after an hour of their patiently (not so much) waiting while I made calls to try and find it.
Fortunately it had been found and brought in on another flight 1 1/2 hours later. My god, she was lovely to look at and Richard (who had obviously had more than a few cocktails) was really reasonably pleasant after the first 10 minutes-actually quite funny once he realized there was absolutely nothing that could be done except wait.