Viewing 36 posts - 41 through 76 (of 76 total)
  • Have Arnold Clark killed my car?
  • Premier Icon tjagain
    Subscriber

    Surely you will be able to see if the brakes are contaminated?

    Personally I would be happy with a oil top up with good oil ( I would want to see the empty can) a good clean of the underside of the car, a refund of the cost and an apology

    nickjb
    Member

    You say you did a short trip home after the service, but you also say that the cars done 17 miles since the service…. Is this the short trip?

    He said he found the end of the oil slick and the sump plug half a mile back. The 17 miles would be with it finger tight. Half a mile and maybe 1 minute of town driving while it was draining shouldn’t have done much, if any, damage.

    I wouldn’t be too worried about the brakes. Find an empty bit of road an do few hard stops and see how it feels.

    exupmonkey
    Member

    @sharkbait..re read my post please, yesterday I drove the car a short distance, probably 2 or 3 miles. 17 miles is the mileage the vehicle has accumulated since the service last friday, is that clear enough now? As for an engine assessment, I’m thinking about the long term here as I intend to have it for the full term of the warranty I.e. 7 years so I really would like an assurance as to the health of the engine, and clearly I’m not just going to take ACs word for it. it’s up to them how they go about that. As for making a mistake using AC, yes your quite right, but have you tried buying a new car recently, it’s very difficult to do without crossing an AC threshold, especially up here in Scotland!

    Premier Icon andybrad
    Subscriber

    tbh i dont think youll get anywhere.

    get it fixed (stripped plug?) and forget about it

    sharkbait
    Member

    e read my post please

    Have done now…..Gotcha. Just to play devils advocate, AC ‘may’ say that it left them with everything done up properly and ‘something’ has happened in the intervening time.

    A stripped thread would very def point at them though.

    clearly I’m not just going to take ACs word for it.

    Fair enough…. but how do you expect the inspection to take place? The only parts that will show damage are the bearings and you don’t get to see them without a very major engine strip.
    As already said…. if there was no oil pressure light/message/warning then it really should be fine.

    edit: Is it a diesel? I see some of them have an oil level light as well as oil pressure – but no automatic limp mode/shut down.

    oldnick
    Member

    If the remains of the oil hasn’t been changed yet send a sample off to be analysed.

    dlr
    Member

    Boss had a similar issue but with a main dealer. He says he saw no dash lights driving home but when he went back out to his car there was oil everywhere. Garage sent AA to look the next morning, they found the sump plug on the undertray. Ended up with a brand new engine and his block stone driveway being replaced….took a few months though as they refused most of it to start with, solicitors involved.

    Premier Icon jamesoz
    Subscriber

    You could contact Kia directly and ask if driving for 1/2 a mile with no sump plug and possible oil starvation will affect a future engine warranty claim.

    I’d imagine the reply would be ‘I’m sorry sir our warranty doesn’t cover user error’.
    Use that as ammunition.

    mashr
    Member

    oldnick

    Member
    If the remains of the oil hasn’t been changed yet send a sample off to be analysed

    Why bother? The oil used isn’t in question

    Premier Icon tjagain
    Subscriber

    oil analysis will show up wear particles which estimates how much wear has been done. This is a good idea IME

    Ie if the oil is full of bottom end bearings wear particles they owe you a new engine, if its not the engine is fine

    Premier Icon Twodogs
    Subscriber

    I think you should just ask for a new car. It’s about as likely to happen as any of the other suggestions on here

    Premier Icon Twodogs
    Subscriber

    oil analysis will show up wear particles which estimates how much wear has been done

    there’s no oil left to analyse, remember? it’s all over the brake discs 🙂

    Premier Icon oliverracing
    Subscriber

    Seems a bit at odds with the username though.

    As I said, wasn’t me but someone I know who thinks of cars in the same category as fridges/washing machines.

    I personally would NEVER let my car get near them (not that they’d touch it as it’s a kit car) as have heard loads of bad stories through colleagues. I won’t even get onto the stuff I’ve heard about Halfords autocenters or whatever they’re called! (although they have been know to MOT fail a car already fitted with brand new discs and pads that are ~3 miles old, charge to “fit new ones” and then pass it all in the space on a hour…)

    mashr
    Member

    tjagain

    Member
    oil analysis will show up wear particles which estimates how much wear has been done. This is a good idea IME

    Ie if the oil is full of bottom end bearings wear particles they owe you a new engine, if its not the engine is fine

    The car wasn’t run without oil. Nothing indicated pressure, temp or level issues. Still struggling to see the point. If all 17miles were dry then yes, otherwise not so much

    bsims
    Member

    Put the request for new oil and sump plug, new pads (and bushes if you want) in an email stating why you think they should be replaced and ask them to confirm in writing why they disagree if they do. Get the oil analysed and tell them in the email if it shows abnormal wear has occurred you will be expecting a replacement new engine. Give them 2 weeks to reply, then Post a letter stating the same. Give 2 weeks after that and pay a solicitor to write a letter.

    If in future there is an issue with engine failure and/or contaminated brakes you may have some recourse. Don’t waste any more time after that.

    A neighbour bought a car from one of the large dealer chains and the same thing happens on the M42 destroying the engine. Dealer could not give a monkeys and refused to accept blame. Just handed them their money back. The neighbour was actually more concerned that his family and others could have been killed if an accident had resulted.

    Premier Icon wobbliscott
    Subscriber

    oil analysis will show up wear particles which estimates how much wear has been done. This is a good idea IME
    Ie if the oil is full of bottom end bearings wear particles they owe you a new engine, if its not the engine is fine

    Not that simple. Even if you found debris how would you prove the state of the engine before the oil loss incident. They’re not going to give you a new engine without the proof the oil loss has caused the damage. They’re not going to take your word for it: ‘honest guv, the engine was fine before’. They’ll tell you in no so polite terms to stick it. They wont deal on the basis of assumptions or giving you the benefit of the doubt. The burden would be on you to prove beyond reasonable doubt that the damage was caused by the oil loss. You simply couldn’t do that. Not without a data point before the service confirming the condition of the engine and a data point after the service.

    exupmonkey
    Member

    Ok, update for those that are interested. I’ve negotiated a full refund for the service costs and a written note of liability for having caused the issue in the first place which should hold me in good stead in the unlikely event that the engine has suffered as a result. I’ve been over to the dealer and road tested the brakes etc and all is good in that regard so I have accepted the car back. I’ve also told them that I will be informing the roads dept re recouping cleaning costs. Case closed….for me but alas the numpty that was supposed to have serviced the car may not be so lucky, I’ve been told that the matter has already been referred up to HR and ‘it doesn’t look good’! I would hate this event to result in a young lad/lass losing their job and would much prefer that it be used by them as a learning outcome with retraining etc thrown in. My fingers are crossed. All that being said, they might have washed the bloody thing! Cheers all.

    I wouldn’t worry, if AC fired every incompetent staff member they would have nobody left.

    exupmonkey
    Member

    🤣

    mashr
    Member

    I would hate this event to result in a young lad/lass losing their job

    You’re assuming it’s someone young and also assuming this is their first **** up

    . Nothing indicated pressure, temp or level issues. Still struggling to see the point

    If you are relying on your oil warning light to save you, you are probably in trouble. Having had a car that ate the sensor on a regular basis, I looking into changing it to an actual gauge. Where the sensor was and the threshold for triggering the light was so low, it should have been called the ‘catastrophic engine damage has just occurred, just FYI’ light.
    Anyone who had a 90s VW petrol engine with the ‘you just came off the motorway oil light/buzzer’ will understand why they set the threshold low.

    exupmonkey
    Member

    Really mashr! Do I at least get a gold star for not assuming it was a male mechanic! And as for previous performance then yes, if he/she/gender neutral/any other form of humanity or in fact it has a record of poor performance then yes, by all means get rid. My statement was suggesting, or so I thought, that I would hate for this incident in its isolation to result in….blah blah blah! Also,I appogise for assuming that the star may be gold, I am aware that other colours of stars are available! FFS!

    Premier Icon Greybeard
    Subscriber

    I’ve been told that the matter has already been referred up to HR and ‘it doesn’t look good’!

    I think they said that to you because that’s what they think you want to hear.

    exupmonkey
    Member

    Possibly, although by the time I was told that I had already made my thoughts known on that. Anyway, what will be will be.

    butcher
    Member

    I’ve been told that the matter has already been referred up to HR and ‘it doesn’t look good’! I would hate this event to result in a young lad/lass losing their job and would much prefer that it be used by them as a learning outcome with retraining etc thrown in.

    Presumably such a mistake would qualify for a warning at most. Whether the employee has previous possibly reflects on him or her.

    However, in IT where simple mistakes can be business critical, it’s imperative that good procedures and safety nets are put in place to prevent them. And when an employee makes a mistake which results in any damage, the employee isn’t disciplined. Instead you investigate and correct company procedures that allowed it to happen. Which is why that’s a poor response from AC, and possibly why they’re so s**t.

    bsims
    Member

    Cromolyolly. I agree about the light but some cars don’t have a temp gauge to give you a clue. 106 and Yaris are 2 we have owned.

    Premier Icon winston
    Subscriber

    Its certainly not just AC but pretty endemic amongst main dealers.

    Took my Leaf for its first service at the Nissan dealer where I bought it, supposedly EV specialists…..nice young lady phoned me up and said the mechanic had carried out the service and suggested it might benefit from an engine flush.

    hooli
    Member

    Sounds like a reasonable result OP.

    I’ve had 2 cars from AC and not had an issue with either, that includes a few services and repairs that were carried out by their workshop. I guess I depends on the branch and who you get.

    The worst service I have ever had has been from a main dealer but that’s a whole other thread and I had to pay nearly a grand for the pleasure of their mistakes.

    exupmonkey
    Member

    Indeed, a reasonable result as far as I’m concerned😊

    oil analysis will show up wear particles which estimates how much wear has been done. This is a good idea IME

    Ie if the oil is full of bottom end bearings wear particles they owe you a new engine, if its not the engine is fine

    I use an lab at work to analyse oil samples from large gearboxes, a decision will never be based on one poor sample, gearbox would be purged and then filled, run for a period and resampled.

    You wouldn’t believe the debris that can come in a brand new gearbox, we’re talking £70k worth of box, not some cheap, mass manufactured car engine.

    Premier Icon maccruiskeen
    Subscriber

    Personally I would be happy with a oil top up with good oil ( I would want to see the empty can)

    I’m sure they can find an empty can. How about a picture of the mechanic pouring the oil on holding a copy of today’s paper.

    and also assuming this is their first **** up

    we drove an AC van from glasgow to York before it became apparent they’ed forgotten to put the oil cap on

    trail_rat
    Member

    `Dad got a Vectra Sri company car brand new off a transporter back in the mid 2000s

    He drove it for a week before it became apparent that what ever oil was in there didn’t even reach the dipstick.

    Fleet were called and they took it away. Added oil gave it a check over and he got it back

    That car did over 100k up and down to Edinburgh happy and carefree

    .

    Premier Icon lovewookie
    Subscriber

    Our local AC took 2weeks to do a belt change on our Hyundai. They ended up having to get another mechanic from a nearby Hyundai AC to come direct them.

    They then failed to realise that in fitting the new belt, the Aircon pump bearings were more stressed and were making a horrid noise. I got it home, turned around and took it back, but there was no concept of any responsibility to check things that ran off the belt.
    They quoted me pretty much the same as the belt change, plus a good whack for a new Aircon pump.
    After a fair bit of arguing I found a local workshop via clickmechanic who sourced a recon air con and did it for a fraction of the cost.

    Swore never to go anywhere near AC again.

    Premier Icon stevie750
    Subscriber

    I bought my last car from Arnold, so I have no issues buying from them but there is no way I would let them touch it afterwards. Go to a trusted independent for all my car work

    mashr
    Member

    Agree with the above, shame finding a trusted independent isn’t always the easiest either. Last time I tried a new place I ended up having an interesting chat with trading standards

    exupmonkey
    Member

    Ok, in the interest of fairness, here is the final result- my Arnold Clark branch contacted me the following day at midday, during which the service manager offered a somewhat insincere apology and told me the car was ready. When I pressed him to expand on what had been done he provided the sort of responses that led me to believe that all that had been done was to top up the oil. I told him I wasn’t happy, and that I demanded to be reimbursed to which he promised he would call me back the next day as he had to consult with head office. 10 days later I was still waiting so I submitted an online complaint form. This is when things started moving in my direction. A manager from another branch called me, we agreed a solution, the car was returned to them the next day and a video health check carried out. I also recieved £150 in lieu of the service costs, a letter admitting liability and a full tank of fuel. So, although it took a while to get there, all in all Arnold Clark have responded well and I’m happy wih the outcome.

Viewing 36 posts - 41 through 76 (of 76 total)

You must be logged in to reply to this topic.