Hats off to Hope.
I’ve got some 3 yr old Vision 4’s which, after the last charge, wouldn’t switch from the lowest setting. This indicated that it could be a dodgy battery so I emailed Hope who said send the unit back & they’d look at it.
I sent it back on Monday afternoon & it came back this morning (Wednesday, before 9 am, with Fed Ex) with a new charger, FOC.
😆Posted 3 years agothegreatapeMember
Thrustyjust – I was speaking recently to a bike company who have stopped fitting Hope Hoops because they are coming out of the factory badly built. He reckoned they were fine once they’d been tightened up, but obviously nobody should have to do that, even if they can.Posted 3 years agofathomerSubscriber
I’m hoping (no pun intended) to see this awesome customer service first hand this week. Cracked freehub went back yesterday, fingers crossed a new one turns up before the weekend. To be honest I was expecting to buy a new one as it 2.5years old but they told me to send it back.Posted 3 years agoDelSubscriber
Mates 3 month old rear wheel was round (ironically it wasn’t) last night. Crap build and knackered free hub bearing. The joys of Hope built wheels and hubs. Apart from that, its fine
Mate is very disappointed.
mistakes do happen. has he been in touch with them? bit of a ball-ache to send a wheel back but i’d give them the opportunity.Posted 3 years agoThrustyjustMember
mistakes do happen. has he been in touch with them? bit of a ball-ache to send a wheel back but i’d give them the opportunity.
I have trued it up last night and made it round too !!. He is taking it back to the shop to get the bearings replaced. As usual the plastic seal doesn’t work and the inner bearings on the hub and freehub are gritchy and the freehub outer. Don’t see why we should be doing it. The other bearings are OK. Fitted his Whyte back wheel on while being fixed. Ironically they have lasted 18 months with only one regrease. Pro Evo 40T hubs are supposed to be better than the originals, but sadly they aren’t.Posted 3 years ago
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