- has chain reaction gone bad
Been quite impressed with J E James recently. Even their email system to tell you that an item is out of stock and that the order as been cancelled is pretty quick. At least you can then start looking somewhere else.
Also had good mail order response from All Terrain, although I don’t like the shop. Went in looking for some M15 Crank Bolts and was treated like an idiot by the teen behind the counter.Posted 9 years agoblandMember
COme to http://www.mtb-direct.co.uk, we will do or best to give you the best price going
By buying from CRC you are shooting yourself in the foot these days, its the whole Tesco thing.
They are a distributor (hotlines) retailler (CRC) manufacturer (Brand x, Nuke proof etc) so really own the market, give the other peopl eout there a shout!Posted 9 years agoWikseyMember
MTB Direct do indeed kick bottom. I’ve ordered a few times from them now and really can’t fault the service – quick, cheap, good quality and you can get through to a real person on the phone who knows what they’re on about.Posted 9 years ago
Some other shops could learn a thing or two from them.horaMember
When you receive next day service on the dot you tend to slacken your planning abilities and order later, expect CRC to be there in the nick of time as usual. Thats the problem with good service, it becomes expected. Routine. The best time a company can showcase itself is when you have a bad experience and the company ‘wows’ you with its swift response. The non-reply to emails is terrible though. I’ll always shop at CRC as its alot better than the others. Its consistent compared. However any company should reply to an email even a one-liner.Posted 9 years agoGary_MMember
As others have said if you don’t like their service then don’t shop there. It’s all too easy to just shop on wiggle and crc thinking you’re getting the best prices. But if you bother to look around there are plenty of cheaper option – recent experience using evans online and ukbikestore saved me around £80 on a rear mech and chainset. Service is also very good from both.Posted 9 years agoKingofBiscuitsMember
I’ve never really had an issue with CRC and always spent my money with them. Quick to deliver, wide range of stock, reasonably cheap.
Unfortunately I placed an order with them on Mon 2nd and it has not arrived. I sent a couple of e-mails and tried ringing. Nothing. Without the part I am unable to ride. Disappointed. Just a quick reply to say sorry to hear, or order again, or we’ll send another, etc, etc. isn’t too much to ask.
What makes it worse is that I could have got my LBS to order and fit part within this timeframe with probably not much extra cost. Poo.Posted 9 years agomolgripsSubscriber
It’s all too easy to just shop on wiggle and crc thinking you’re getting the best prices
That’s a lesson in marketing. People don’t always shop for what’s cheapest, they sometimes do what’s easiest. So you need a good website with a lot of stuff all in one place..Posted 9 years ago
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