Grrr Amazon

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  • Grrr Amazon
  • dooosuk
    Member

    I’d be speaking to my bank/cc and Amazon pretty sharpish about that.

    Premier Icon wwaswas
    Subscriber

    challenge them/ask card company for a chargeback – that’s just plain wrong.

    ojom
    Member

    Yep that is wrong.

    Get your card people all over that.

    Premier Icon DezB
    Subscriber

    It’s like they’ve nicked £150 off you. It’s ours! Bastewards.

    However – Why tf not? – indeed. Only Amazon can answer this.

    whatnobeer
    Member

    That is not ok. Get on the phone to your card company and Amazon and as wtf they’re playing at.

    Munqe-chick
    Member

    Speak to them, my kindle broke and I was told I had X days to return my broken kindle otherwise they would charge me, I wasn’t charged then refunded. I would kick up or contract trading standards surely that isn’t allowed?

    IanMunro
    Member

    Also if you look at the terms of the gift card, it expires after a year and amazon get to keep/steal your money.

    cynic-al
    Member

    yep tell them to get ****ed and say cynic-al said so.

    Premier Icon beinbhan
    Subscriber

    Talk to them any dealings I have had with them they have been great

    disco_stu
    Member

    I had my Kindle replaced last year, I was told that I had 30 days to return the broken one and would only get charged if it wasn’t returned in that time. I returned it in a few days and wasn’t charged anything.

    drlex
    Member

    Ditto time-limited replacement experience; wifey on #3 this week, due to screen failures. Amazon also pay for courier uplift. Original model was much more robust, until it went swimming…

    jota180
    Member

    Did they ask for card details before they swapped it or do you allow them to keep your card details on their system?

    Premier Icon molgrips
    Subscriber

    Replaced my Kindle free of charge – great.

    However they took £150 incase I didn’t return the old one. Ok, not so bad.

    They ‘refunded’ my £150 in a gift card. Not too happy about that. My bank account is now £150 down for the foreseeable future. It’ll take me many months to spend that.

    Not happy.

    Even more irritating is my wife had to replace her Kindle for £50 since it got broken, and I couldn’t use my gift card credit to do it. Why tf not?

    And yes I know it’s a first world problem. First person to point that out gets a dirty look.

    disco_stu
    Member

    They might have asked for the 3 digit number on the back of the card but it was about 8 months ago so couldn’t be certain.

    Premier Icon Northwind
    Subscriber

    Mystic Northwind predicts this is actually just a cockup.

Viewing 15 posts - 1 through 15 (of 15 total)

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