Replaced my Kindle free of charge – great.

However they took £150 incase I didn’t return the old one. Ok, not so bad.

They ‘refunded’ my £150 in a gift card. Not too happy about that. My bank account is now £150 down for the foreseeable future. It’ll take me many months to spend that.

Not happy.

Even more irritating is my wife had to replace her Kindle for £50 since it got broken, and I couldn’t use my gift card credit to do it. Why tf not?

And yes I know it’s a first world problem. First person to point that out gets a dirty look.

I’d be speaking to my bank/cc and Amazon pretty sharpish about that.

challenge them/ask card company for a chargeback – that’s just plain wrong.

Yep that is wrong.

Get your card people all over that.

It’s like they’ve nicked £150 off you. It’s ours! Bastewards.

However – Why tf not? – indeed. Only Amazon can answer this.

That is not ok. Get on the phone to your card company and Amazon and as wtf they’re playing at.

Speak to them, my kindle broke and I was told I had X days to return my broken kindle otherwise they would charge me, I wasn’t charged then refunded. I would kick up or contract trading standards surely that isn’t allowed?

Also if you look at the terms of the gift card, it expires after a year and amazon get to keep/steal your money.

yep tell them to get ****ed and say cynic-al said so.

Talk to them any dealings I have had with them they have been great

I had my Kindle replaced last year, I was told that I had 30 days to return the broken one and would only get charged if it wasn’t returned in that time. I returned it in a few days and wasn’t charged anything.

Ditto time-limited replacement experience; wifey on #3 this week, due to screen failures. Amazon also pay for courier uplift. Original model was much more robust, until it went swimming…

Did they ask for card details before they swapped it or do you allow them to keep your card details on their system?

They might have asked for the 3 digit number on the back of the card but it was about 8 months ago so couldn’t be certain.

Mystic Northwind predicts this is actually just a cockup.