- GRR CRC
How does their ordering system work!?
Snapped my derallier Sunday so ordered a new one and splashed out on some new tires and grips too on the 27th.
Now I know there was a bank holiday but when I read threads with people who have ordered after me and already recieved their stuff it's a bit annoying. They took the money straight away yet still not even a mail to say it's dispatched! Postie has been and gone 🙁
Already missed one ride and now Sunday is looking dodgy.
Grr. I feel slightly better now 😉
MMPosted 8 years agostevenmenmuirSubscriber
If you are buying mail order there is always this risk, might not even be their fault. We've had collection cards through the door even when we've been at home, I'm sure some delivery drivers do this to save them time. If you want a part now then probably best to go to your local shop.Posted 8 years agoamediasSubscriber
phone them and ask? or are their phones not open until the new year?
and surely even halfrauds have a rear mech to get you going again, even if its a cheapo for one ride, and they will be open, so the whole 'I'm missing riding because of CRC' thing doesn't really wash….
sorry if that sounds harsh, i don't mean it like that, it is damn annoying when things don't come as quick as you expect, just trying to keep things in perspective…
mattPosted 8 years ago
Mountainmutant, looking at this the order was dispatched on the 30th, that was at just after 7pm though and will not have actually been collected by Royal Mail until today.
Our apologies at the delay, the order build up during Christmas when we were close and the sheer volume of orders the sale has been generating has caused a few delays.
We are catching up quickly….Posted 8 years ago
hey andy@crc i ordered 2 things on tuesday night expecting them to be dispatched the next working day (yesterday) so it at least stood half a chance of getting here today….the website states you do this too, yet gone on this morning and it still said processing, which was gutting, i paid £5 quid more to use CRC as the delivry and processing is all usually spot on, really disappointed as i needed these bits for saturday and now i cant use my bike 🙁 its now showing dispatched but its obviously too late as ive had the bits delivered to work and i wont be here saturday to get them 🙁 i know theres been a sale/xmas rush etc etc but it still defeats the wording on the website, i would have ordered else where and made sure they were posting them yesterday if i had known and saved £5….anyways rant over, i guess theres nothing can be done now! 🙁Posted 8 years ago
I rode with you for a few rides, I was the slow chap, glasses with the Magnesium hardtail and v brakes then the blue PA853, Grant made me laugh a lot (he is on here too, but I forget his AKA. Offer still stands, email if needed, you could even collect before if you need to.Posted 8 years ago
Didzy2009 obviously delays are not what anyone wants and we do what we can to avoid them but they can and do happen.
Hard for me to comment further without any details or email address to look up your account with.
Email me and i'll check into specifics for you.
AndyPosted 8 years ago
i sent an email to CRC this morning, didnt respond to me at all with a written sorry or anything, just got an email about 20 mins after saying it had been dispatched and they didnt even respond to the question id asked about having it sent to my home address instead 🙁
is that a possibilty andy once the order says its been dispatched (even though its only just been physically processed about an hour ago)??Posted 8 years agoflamejobMember
What crap service, I mean if it were christmas, new year or something like that then it may be excusable!
I think CRC have raised the bar so high that we all expect parts on our doormat the instant we press the button. I am amazed they have the logistics prowess to do the incredible job they do.
Go eat another mince pie and wait.Posted 8 years ago
i agree with what your saying and im usually quite easy going, but thats exactly why i ordered from them, due to there superb service in the past, i know i run the risk of it not being delivered in time via royal mail or whatever, but i at least expected it to be dispatched the next working day….thats why i went to them first to order and not another site that had them a bit cheaper….im just a bit gutted, i now stand no chance of getting out on sunday due to this, i thought it would at least get processed as the site says the next working day….im not having a go at them i understand they are busy but its still screwed me up as a customer…
now wheres that mince pie 😉Posted 8 years ago
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