purchased a tyre from them, it was sent 1st class and didnt arrive after 2 days, the 3rd it turned up and 10 mins after arriving i got a phone call from mark asking me if it had come and following it up…..thats pretty amazing service for a 35quid tyre! i love them, they are exceptional, id have no problem buying a bike from them mail order (not ideal with the distance,but i hold them in such high regards) i know he probably wont but i hope they make millions, and deserved too in my eyes….
they are definitely the number 1 shop out there, make no mistake (and thats coming from somebody who has an excellent LBS too)…
if the web shop stocked as much stuff as merlin (which i know it will never do as thats a big warehouse etc) id use them to purchase absolutly everything online
congrats on being amazing!
ps this is obviously not the first time ive used them, ive bought tonnes of bits and bobs and always had the same level of high service, i imagine if you use them as a local the thrill would be pretty amazing going in the shop, and if buying a bike in the shop im sure you would be treated literally like royalty