I found out the threads on my hope BB had striped, purchased in July 09. This was due to flimsy plastic spacers. I sent the BB back to Hope on Monday and they sent me a new BB with metal spacers, free of charge, which I received 48hrs after posting. Great service!
Ive never known a company like them I had a problem with my brakes a while ago and i emailed a question and less than 5 mins later the phone rang with the tech guy asking me questions and telling me how to fix!!
I hadnt asked for a call he just noticed the phone number in the signature part of my email and thought “i’ll call him”
Hope are pretty amazing in this respect. They’ve sent me a replacement battery cage for my Vision 1 and a Hed Doctor bolt. In both cases the problem was my fault I simply wanted to buy replacements but they fired them off in the post no charge. Most excellent.