Garmin Edge 800 screen cracks – Not very happy!!!
Hmm not very happy with my new Garmin from Wiggle:
Have had a problem with a very small chip occurring at the edge of the screen – it has not been dropped or in an accident and is similar to the guys here on the Garmin forums above.
Email Wiggle with the images on request and they said:
Thank you for your email.
I have checked with our returns department and unfortunately this problem will not come under the Garmin warranty as they do not cover screens that have been chipped.
Apologies for the inconvenience.
Wiggle Customer ServicesPosted 7 years agoJanesyMember
Makes me wonder about selling the 705, No problems like this. on here by the way! 🙂Posted 7 years ago
need the money.geoffjSubscriber
Ooops – thats an old number that used to go straight through. Hopefully one of these should work.
For all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle EastPosted 7 years ago
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone (freephone from UK landline): 0808 238 0000
Phone (within UK): 0870 850 1242
Phone (outside UK): +44 870 850 1242
Email from wiggle:
Thank you for your email.
OK, apologies we could not be of more help on this occasion.
Wiggle Customer Services
It has nothing to do with Garmin, you have a contract with Wiggle & none at all with Garmin
True but sometimes you have to go upward to go forward 🙁Posted 7 years ago
I was cleaning the mud out of the gap at the bottom – between the “carbon effect” shell and the glass screen as I would my old 705 unit – the screen chipped due to the bits of dirt and is now delaminating – I would say do not go near the edge of the screen/gap – clean it with a brush / water? Maybe I am one of only a few with this problem – i.e. early adopters?Posted 7 years agoDaveGrMember
Just got one and it seems to do the job OK. Also use the Garmin silicon cover. However, even using the two, there is still the gap where the dirt could get in the side of the screen but this seems to be the best protection at the moment. Used the 800 yesterday in light drizzle using winter gloves and it worked OK. Also there is a software update available on the Garmin site.Posted 7 years ago
Cheers Dave. I just traced a template for the screen as I have a phone one I can cut down to size – I’ll upload it when I get it scanned. I got the silicone case already. The new unit seems to have a MUCH smaller gap then my old one so…? Already updated the Firmware 😉
My 705 survived 2 washes in the washing machine – came up a treat so I can vouch for at least the 705 waterproofing 😉Posted 7 years ago
Well, last night I noticed I have had exactly the same thing happen to the edge of my 800’s screen about a cm long 1mm wide chip.
Will be phoning Garmin direct rather than bothering CRC.
From Googling looks like a common problem with the first batch (mines is one of the first 2000 made)
I hope Garmin will stand by their product like they did for Foxy.Posted 7 years ago
Well just ot ensure any one else reading this isn’t put off an 800 – I picked up a brand new unit from Garmin, new screen design is slightly different, looks to be a smaller gap and the outside slightly raised so shouldn’t have the same chipping issue.
Very impressed with the customer service, sorted in 48 hours and I didn’t even have to show them a receipt to prove purchase…Posted 7 years ago
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