Hi, just bought a new garmin 810 at Christmas. It’s got the latest software on it.

On a couple of longer rides the screen has frozen and I’ve had to press the two buttons to restart it. This has happened when following directions and in a normal ride mode.

When it restarts it gives me the option to save the ride. Then it starts a new ride.

Is this just something garmins do or do I need to return it whilst it’s still under warranty?

Thank

i have a Garmin 500, it’s never done that in three years of use.

Warranty

My 810 doesn’t do that…

That has happened to mine once, I think, in 2 years of 810 ownership.
Send it back.

Thanks,

Anyone sent a garmin back? What’s the turnaround time?

From reading the Garmin 810 forum it appears that a lot of the 810 crash problems may be map related, are you using OSM mapping by any chance? If so a replacement device is unlikely to help.
The last time I sent anything back to Garmin (a couple of years ago) the turnaround time was about a week.

Hi dibbs, thanks for that. I’ll borrow a friends map sd card, see if that works.

Mines an old one from my 705.

Cheers

Same with my 810. Using OSM maps. Not returned it as heard issue is so common, new device will probably be the same.

I restart it halfway on long rides.

I use OSM maps with no problem