Just a quick update…Maria in customer care seems to be on the case with finding out what’s going on. She seems to be getting passed from department to department as well but at least she’s keeping me in the loop.
One of the most frustrating things has been getting completely conflicting information from people in the same departments. When I originally(finally) talked to special order so was told it wasn’t a problem to order the parts. Next time I talk to someone at special orders to see why parts no longer coming I’m told “oh we wouldn’t be able to order that from here as it’s a stock item”. No matter how many times I repeated that it’s not a stock item, I was referred to you, it did no good.
If I could afford to I’d junk the frame and buy something British but that’s not a option.
On another note the replacement linkarm is over £100 and the bolt kit is £30. This seems mega high to me compared to other companies ice delt with. I’m not sure if this is Norco or Evans but £30 for two bolts, two washers and two bearings is taking the piss 🙁