- Frame damage
Looks like is has been stressed. Possibly from being ridden with the seat-post too extended (could easily happen on a demo bike). Personally I’d make sure I had a nice long seat post then just keep an eye on it. Is the something on the vertical tube or is that the reflection of the slightly clichéd Audi badge?Posted 4 years ago
nickjb – good observational skills but I think it is just the badge reflection you refer to.
the flex seems to have been in the crossbar, probably was a bad landing or something. Frame is a large and at 5’11” its fits me well with the seat down quite low. Must have been a 7 footer on it that day.
Bike is now fitted with a reverb.Posted 4 years ago
Giant won’t warranty it as they say it is damage not a manufacturing fault. Shop are taking a similar position and have offered me a half price frame as a replacement which I thought was a little disappointing. Damage was definitely sustained before I bought the bike but of course thats difficult to prove.. I bought from an LBS as I thought I would have more comeback that an ebay purchase, not working out that way.
How likely is this to lead to a catastrophic failure as I am looking at a fairly hefty bill just before Xmas and would rather not spend the money unless I need too?Posted 4 years ago
I have been offered a half price frame but that just leaves me picking up the real cost and the LBS foregoing a little bit of workshop time.
I hadn’t considered a return, did buy it on my credit rather than debit card. I was hoping the LBS would play ball, I could do without this grief.Posted 4 years ago
Hi Chip, it was within a month, probably within 3 weeks. I paid for the bike on the 3rd of August waited a week or so for the reverb to be fitted (by the shop) I emailed them the above photo on the 29th of August. Talking with trading Standards yesterday as long as it is within 6 months the onus is in the shop to prove it was undamaged when I collected it, not for me to prove I didn’t break it. I don’t want to get all legal but frankly the shop seriously needs to up its game in my opinion.Posted 4 years agoplyphonMember
Unfortunately, in these tough time, “getting all legal” is sometimes the only way to be treated within your rights.
Everyone is a business after all, and everyone is feeling the squeeze.
It’s a shame, but the more you’re armed with your consumer rights, the less painless it is.
Of course I always go in with the cool, calm level headed down to Earth method first, but if that gets nowhere – out comes the Sales of Goods Act!Posted 4 years ago
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