Forks broken

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  • Forks broken
  • lasty
    Member

    BLIMEY ….
    How old ?? If theyre still under warranty I cant see a problem

    mickolas
    Member

    they arguing crash damage = no warranty

    mickolas
    Member

    what about the shop you got it from?

    mickolas
    Member

    and btw, is it qr or 15mm?

    trambler
    Member

    The coating has worn off my uppers (Sektor RL’s ) after about 4 months use, not right chuffed but the damage you’ve suffered is a bit scary. Some quality issues maybe? My Pikes have seen 100 times more abuse and are still going strong.

    legend
    Member

    Looks like the forks had a good old twisting in the crash, doesn’t look like warranty to me. Crashes happen, and even smaller ones can screw up bikes and/or people

    mickolas
    Member

    just to clarify, I meant SRAM were trying to argue that it was crash damage. the op states that this is not the case. I never meant to suggest I disagreed with the op.

    Premier Icon parling
    Subscriber

    Hi,
    After a fairly soft landing this happened to my forks,


    I’ve left it a while to see what Sram would say as there under warranty

    any way they say they were caused by a front impact which bent them back causing them to snap.

    I don’t think this is possible or what actually happened not happy at all.

    Premier Icon parling
    Subscriber

    shop I got them from merlin have been very good but ultimately the warranty is with Sram. They are arguing crash damage but from my thought a 150mm fork should be able to take a few landings, there was no crash and it defiantly didn’t bend backwards. there 15mm mickolas as well. Ive told SRAM I’m not satisfied with there answer.

    Junkyard
    Member

    Your warranty is with the shop not SRAM – you did not buy them from SRAM- so check out the sale of goods act

    If you want to insist that your case is correct then I dont know how you will prove this was normal use or how much Merlin [ or SRAM] will fight it

    b r
    Member

    One of my sons broke his forks the same kind of way (except at the side), but since they were ancient XCR’s we just binned them and got a pair of Marz DJ’s.

    I’d be taking it up again with Merlin.

    If you get no joy, bin the lowers and ebay the stanctions/crown – should get a decent price if others are wearing on the sliders. 🙂

    Dales_rider
    Member

    Not sure how with the crown solid and a wheel attached you could break the bridge, unless there was a casting defect.
    Insist on sending them back for inspection.

    Premier Icon Northwind
    Subscriber

    You could still put a muckle twist into them with the right crash, that’d stress the bridge most. But it’d be weird. I’m a Rockshox fan right enough but this doesn’t smell right at all. Trouble is a big front impact wouldn’t mark the forks, it’d be via the wheel…

    (my Revs have the same lowers, I think, and they’ve been through hell and back without even looking like they’re fussed)

    Premier Icon parling
    Subscriber

    They have been sent back for inspection, they are in immaculate condition sanctions are perfect so if all else fails ill be looking for some lowers. I personally cant see how you hit the crown with wheel and bars in way.

    shermer75
    Member

    What’s a muckle twist?

    Premier Icon Northwind
    Subscriber

    Sorry, muckle = big!

    shermer75
    Member

    Haha! 🙂

    Premier Icon parling
    Subscriber

    Update, they still think that it was crash damage/ impact refuse to acknowledge that that’s rediculas. SRAM Tech offered me crash replacement forks at cost price, when I mentioned that I can buy them cheaper than that from online shops they replied with that’s there price and I can buy else where.

    I’m more annoyed now at there customer service than there shoddy forks broke.

    Does any one know any sram contacts.

    neninja
    Member

    Your contract is with Merlin not SRAM. You need to take the ‘not fit for purpose’ approach under the sale of goods act if warranty has been rejected.

    Junkyard
    Member

    what he said it is down to Merlin to fix though they will likely just do as SRAM say

    I dont see how either group will prove the case

    I doubt they can prove it was an accident and that you can prove it was not…well not cheaper than just getting some more forks

    andyl
    Member

    You need to take some very high quality photos of the fracture faces as soon as you can and stick them up for us to look at.

    try the gentle approach a bit more and then hit the social media! 😈

    Premier Icon parling
    Subscriber

    there currently on there way back so will get some more photos up. My main problem is I know what happened and how the crown snapped is a mystery to me and I’m annoyed they say it was an impact damage and caused the fork to bend backwards.

    Premier Icon parling
    Subscriber

    Forks are back on another trip merlin have to send them to SRAM again who in turn are going to send them to there European headquaters. Glad I go to alps next week.

    mickolas
    Member

    obviously there’s no way to be certain from that one photo, but…

    it looks as though the break has happened as the right fork leg compressed more than the left. as I see it (non-expert disclaimer) this could happen if:

    1. the landing involved a left to right force at the contact patch. eg off camber or bike was moving sideways or fork was ‘crossed-up’.

    2. the right fork leg landed on a rock (or something) before the wheel touched down.

    3. the left leg was ‘locked out’ by damage/manufacturing defect/(other?)

    it seems unlikely you wouldn’t notice 2.. in 1., only the crossed-up option could impart the kind of forces needed whilst still feeling relatively gentle.

    so my inner amateur Columbo says ‘crossed-up’ or left leg locked (however it may be)

    is it a sticker?

    Premier Icon nuke
    Subscriber

    SRAM Tech offered me crash replacement forks at cost price,

    Why the whole fork: do they think the uppers are damaged? Can’t see why they can’t offer you new lowers at cost price.

    Premier Icon epicyclo
    Subscriber

    I wonder how you’d go with the must be fit for use argument.

    Crashing is a normal part of riding, so the fork should be designed to handle a bit of that.

    Why the whole fork: do they think the uppers are damaged? Can’t see why they can’t offer you new lowers at cost price.

    many years ago I snapped some Manitous (fork brace on ’97 SXTis, a known fault that was eventually warrantied). Answer offered to sell me the lowers at “cost”, which was the same price as a full set of forks mail order (the joys of OE stock getting dumped).

    Crashing is a normal part of riding, so the fork should be designed to handle a bit of that.

    Really? WAY too many variables, none of them verifiable, to define what an acceptable “bit” of a crash is. If I weigh 70kg, can I crash my bike at a higher speed than a 90kg rider and still get it warrantied? Do I have to give them GPS data of the crash?

    shermer75
    Member

    Sounds the OP is getting a pretty sh1tty deal

    andyl
    Member

    Did you get some decent photos of the fracture surfaces? Should be able to tell where abouts the failure started and a hopefully a few other tell-tale signs.

    orangeboy
    Member

    SRAM tech / warranty can be very poor to say the least
    Nearly everything we seem to send them gets declined apart from avid brakes even they seem to accept the ongoing issue there

    But they never seem to fix things just replace the whole
    Thing

    Premier Icon epicyclo
    Subscriber

    crashtestmonkey – Member
    …”Crashing is a normal part of riding, so the fork should be designed to handle a bit of that.”
    Really? WAY too many variables, none of them verifiable, to define what an acceptable “bit” of a crash is. If I weigh 70kg, can I crash my bike at a higher speed than a 90kg rider and still get it warrantied? Do I have to give them GPS data of the crash?

    I’m not saying that it is so, just raising it as a point for discussion. The design of the fork should take into account the range of weights of riders and the different uses to which they will put the fork.

    So does this create an obligation on the part of the manufacturer to factor crashing into their design parameters?

    (I wouldn’t expect to get crash damage fixed for free myself)

Viewing 32 posts - 1 through 32 (of 32 total)

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