CRC – Please help!
Any suggestions welcome,
Ordered some new bars on 26th Dec.
Paid for spesh delivery,
Money has been taken.
Bars should have been delivered by latest on Wednesday 30th,
One week later still no bars.
Problem is – my window of opportunity to have a bring my bars to malaysia has been fooked and they are now back..
Tried to e-mail – no reply
'Tried to call – got the bullsheet about 'all lines busy' at 9am when they open.
Seriously hacked off- still says 'processing on screen
Suggestions welcome- rant over
ThanksPosted 8 years ago
I ordered a DVD from Amazon on 14th Dec – it shipped on 16th but never arrived. Emailed them on 3rd Jan and they replied within the hour saying it must have got lost en route – re-shipped on the 4th and now just waiting for it to arrive.
It's that time of year so do bear with them, but do chase them too.Posted 8 years ago
Guaranteed delivery surely means just that! Phoning from Malaysia is not so easy but I am and they do not answer…I have sent 3 e-mails and still no reply. It must be a nightmare being busy, raking in the cash and not sending stuff…customer service my ares!
How they they process on item for a week and take extra for spesh delivery and still **** it up?
Are there any others ways to get in touch other than those they suggest?
Will keep trying.Posted 8 years agokevsterMember
I ordered some bars on 18th Dec, got an email on 21st Dec saying order was complete which normally means they've been dispatched. Still no pedals. Two separate emails sent with no response. Will phone shortly until they answer. Normally hold CRC in high regard so suspect its just busy.Posted 8 years agoStu McGrooMember
maybe best to keep on trying to phone them, rather than slag them on here.
couldn't disagree more, this is a public forum and it's our chance to be heard, we don't have to keep hush about bad service or products for fear of losing advertising revenue. even if they are busy, it only takes a few seconds to acknowledge receipt of an email and confirm that it will be dealt with.Posted 8 years ago
Andy from CRC was on here a few days ago saying he currently has about 500 emails to get through. I assume this gets added to every day. So would your prefer he takes 2 couple of minutes per email to check on order and send email = 1000 minutes, at least a couple of days. or use the time to package and send out goods?
I agree that bad service should be flagged up, but surely actually speaking to them and finding out the exact status of the order would be best first.Posted 8 years ago
Some obscure system issue regarding the discount. This has basically jammed the order in limbo.
I have had my colleague sort this and a reprinted order is going to ne sorted now, we have refunded the postage charge as the least we can do.
Weather permitting you should get this tomorrow.
If there are any further developments I will email you.
Apologies for any inconvenience caused.
AndyPosted 8 years agoChaseMember
Placed an order on the 29th Dec – order completed on the 31st – package arrived 5th Jan. Now this is a little longer than I would usualy expect, but there has been a bank holiday and bad weather across the country. CRC and the Royal Mail do a great job between them especially at this busier time of year.Posted 8 years agogravitysucksMember
So would your prefer he takes 2 couple of minutes per email to check on order and send email = 1000 minutes, at least a couple of days. or use the time to package and send out goods?
I'm assuming andy isn't the only person there and deals with all emails and packing / distributuion.
Or alternativly, antipating a busy xmas as one of the biggest online retailers, they take on xmas casual staff to help with the extra work load that is in turn generating extra revenue.
Being busy shouldn't be an excuse for poor customer service, afterall you want to keep your customers happy to secure them as future customers.
Seriously though how long does it take to set up an automated email replying to all emails? A simple message that informs customers that they are very busy and during this period replies may take longer than usual. At least this way people know where they stand and don't think that their repeated emails and calls from malaysia are just being ignored.Posted 8 years ago
I see two orders, one from the 23rd (shipped on the 23rd RM 1st Class) and another from the 27th (shipped on the 29th using RM 1st Class)
Would appear that at present any delays with your orders are Royal Mail postal issues.
If you could allow a couple more days and then contact us if nothing arrived and local sorting office and neighbours don't have anything for you and we'll get that sorted for you.Posted 8 years ago
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