Expensive mattress knackered

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  • Expensive mattress knackered
  • dooosuk
    Member

    Why are you disappointed with their offer? Maybe they’ve offered you the equivalent mattress from their current range.

    nealglover
    Member

    Do they want you to pay £770 for the replacement.

    Or is that the RRP of what they are offering you for free ?

    Premier Icon scotroutes
    Subscriber

    Sounds to me like the manufacturer has already gone beyond their legal obligation. If they’re offering you something off their current range then you only have to judge whether or not you are going to be disappointed again (i.e. is the quality of their products not up to your expectations).

    Premier Icon jambalaya
    Subscriber

    Whilst the salesmen will say 10 years I suspect the guaranty is less than that. We where in Harrods last weekend, some mattresses there where £20,000 !

    hora
    Member

    Worse ‘we get nookie ALOT’ WILLY waving thread ever

    sbob
    Member

    You’ve paid £90 for a mattress for four years. Sounds alright.

    Premier Icon Cougar
    Subscriber

    The SOGA states that goods must be of “satisfactory quality.” For you to claim against this, you’d essentially have to prove that a mattress should reasonably be expected to last longer than four years. Should it, would a court rule in your favour that your expectation is reasonable?

    You’ve probably got a fair chance, in so far as you probably would expect a £1200 mattress to last four years, but if the company are playing hard to get then you’re into a very grey area of law I’d hazard.

    Premier Icon scotroutes
    Subscriber

    Mike wrote:

    Worse ‘we get nookie ALOT’ WILLY waving thread ever

    It would appear not….

    2 concave shapes where we sleep.

    sbob
    Member

    hora – Member

    Worse ‘we get nookie ALOT’ WILLY waving thread ever

    I thought exactly the opposite.

    2 concave shapes where we sleep

    😉

    Premier Icon Cougar
    Subscriber

    You’ve paid £90 for a mattress for four years. Sounds alright.

    Sorry, one of us has misunderstood the OP here. I read it that they’re offering to sell him another one for £770, not give him one worth £770.

    If it’s the latter then I’d that’s probably a pretty reasonable offer, taking wear and tear into account. I’m not actually sure offhand what the legal requirement would be though (like for like?), I’d have to look it up.

    sbob
    Member

    Oh dear, major comprehension failure. I’ll blame an acute headache due to a stinking cold.
    😳

    hora
    Member

    Worsecase scenario you’ll end up playing just over RRP but had 4yrs ‘free’ use.

    Negotiate- ask for a slightly better model AND if they would warranty it. That’d make me happy for c£700.

    Premier Icon Cougar
    Subscriber

    Just thought.

    Your contract would have been with the shop, not the manufacturer, and they’ve gone pop.

    I may well be wrong here, but I suspect that the manufacturers aren’t actually legally obliged to do anything at all for you. Therefore, anything they offer you is a bonus, and if you go “well, I’m disappointed with your offer” then they might well just say “fine, be disappointed, bye then.”

    Premier Icon Cougar
    Subscriber

    major comprehension failure

    Could well be me that’s misread it, the OP hasn’t been back to clarify since.

    hora
    Member

    Your contract would have been with the shop, not the manufacturer, and they’ve gone pop.

    I had a spat with a fridge/freezer with Comet the retailer. It’d needed fixing twice within 18months. I argued that it was the same symtoms as the first failure/fix so the original problem returned within a reasonable period.

    Comet just passed me over to the manufacturer who said ‘what? Its £100 extra to call out’. I bounced back and Comet should fed me the same line -contact the manufacturer, who told me legally it was the retailers onus.

    In the following two weeks Comet went pop and the fridge magically started working again of its own accord and worked since.

    Premier Icon Cougar
    Subscriber

    who told me legally it was the retailers onus.

    … which it is.

    The last time I faced the “contact the manufacturers” line, I said “just so we’re clear, you’re refusing to honour my statutory rights as per the SOGA, could I have that in writing please?” Soon changed their tune.

    I forget now who that was; could well have been Comet too, thinking about it.

    Brown
    Member

    Woah woah woah. You’re all missing the main point of interest here.

    Indpendent mattress engineer? That’s a job?! 😯

    FunkyDunc
    Member

    Just over 4 years ago we bought a very comfy, but very expensive mattress. It cost us £860 in a sale and was over £1,200 rrp.

    We raised the issue with the manufacturer as the shop has now gone in to administration, and they are saying they will replace it with a new different alternative for £770! ( after they sent an independent engineer out who confirmed its knackered ) ie 2 concave shapes where we sleep.

    Now I thought mattresses were supposed to last about 10 years, and certainly expensive ones should last even longer ( I have a cheap IKEa one that is 15 yrs + old and still going strong!)

    I will write back saying I am disapointed with their offer etc etc, but can I do anything else?

    hora
    Member

    I forget now who that was; could well have been Comet too, thinking about it.

    Says it all- You only experience a company when you have a problem/need customer services.

    When their stock reply is ‘well you should have bought our expensive warranty policies’. Then you know they are pissing off alot of ex customers..

    tron
    Member

    Unless you’re ginormous and have actually crushed the springs, all that’s happened is the wadding on top of the springs has compressed. If you don’t want to spring for a new mattress, chuck a mattress topper on it.

    Cheap is more likely to last as the wadding will be synthetic rather than natural materials. I’m guessing it’s also a no turn, so there’s only one side to take all the wear?

    vorlich
    Member

    Just out of interest, who is the manufacturer?

    Four years of use, eight hours a day,by two people, for £800?
    Bargain! (3p an hour, each)

    londonerinoz
    Member

    Price isn’t much of a longevity indicator with mattresses. Mattress type and firmness have more bearing. The research I’ve seen online, such as Choice, shows 5 years is actually pretty good, and that the manufacturer’s warranties aren’t worth much if there’s so much as a stain. Memory foam is likely to last the longest, but there’s plenty of people complaining about dipping mattresses within a matter of months, even when they’ve spent thousands. IMV buy a more economical model with a firm feel and expect to replace it between 2-4 years.

    Premier Icon Cougar
    Subscriber

    I don’t agree with that.

    Or rather, I do, but I don’t agree with the conclusion. Price may well be no indicator of quality, but it is absolutely an indicator of expectation. If I bought two mattresses, one costing £50 and one costing £1000, I wouldn’t for a moment reasonably expect the former to outlast the latter. And in terms of SoGA, that’s what you’re arguing against – goods have to be of “satisfactory quality;” a thousand pound mattress which fails after four years (when high-end mattresses can often come with ten year guarantees) is not of satisfactory quality IMHO.

    Whether I could convince a court of that I don’t know, but ideally you just need to convince the supplier that you could. Only problem with the OP is the merchant no longer exists, that’s the bigger problem here.

    londonerinoz
    Member

    As mentioned, look at the customer experience research, reviews, and complaints. The big name makes and expensive models fair no better. Due to their bulky nature they’re generally made by fairly local specialists so the different brands often come from the same factories. It’s an industry that sells on perceived value suggesting that paying more will result in a long term investment in comfort, quality, longevity, and peace of mind through included warranties. It seems the reality is whether better materials and technologies are included at disproportionate cost, but they don’t prevent mattresses sagging, that’s mainly down to how much padding there is, the firmness, your weight, and how you sleep. The industry is apparently adept at setting it’s own expectations on manufacturing tolerances when it comes to acting on the warranties they offer. Staining is a favourite exclusion indicating user misuse, so check the condition on delivery and use a quality mattress cover.

    So overall, I wouldn’t buy the cheapest, and natural fibres are desirable if you want to avoid excess heat, but there’s a good chance these days that if you splash out on a luxury mattress that you could be disappointed. Having spent so much such buyers often persevere because they can’t accept chucking their uncomfortable investment after only a few years.

    jota180
    Member

    Did you pay for it (or at least £100 towards it) with a credit card?
    If so Section 75 of the consumer credit act makes the card company equally liable.
    Some debit cards will give you similar protection

    You could try that route if you think you’ll get a better settlement

    http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

Viewing 26 posts - 1 through 26 (of 26 total)

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