To cut a long story short I had a number of problems with a Specialized stumpjumper with shock failiures, after shock number 4 I sent the whole frame back through JE James to specialized, initially they (Specialized) were not too bothered about the inconveniance and time spent rebuilding the bike and offered me vouchers and a new shock.
After some persistance by Chris MacDonald and Craig Drummond (who was even on holiday at the time), I was given a new 08 frame and shock free of charge. I know James’ have come in for a bit of slagging recently but I have to say I’m more than pleased with the service and their recent help, so thanks very much guys for your help and a tip for any future customers, they are very fond of cake! Thanks too to Specialized, I now have a fun evening tinkering and put the parts back on with a beer or two,
Cheers,
Gareth