I get cancelling the free postage, but click and collect? They want me to pay, to move their stock, to their store?
Or CRC, will deliver it anywhere, for free.
This for me. I get removing free postage, but (I believe) they do daily deliveries from their Gatwick warehouse to their London stores anyway. It seems to me that adding an item that they have in their warehouse, but don’t have in their store, to a delivery they’re making anyway shouldn’t be charged to me.
In the past I’ve used click and collect regularly, but always at an internet price match so I accept that I’m not a great customer.
Anyway, no real point me moaning on the internet. I’ll just continue to make purchasing decisions based on total cost*. Given that the total cost at Evans will now include delivery, it looks like I’m unlikely to be using Evans in the future.
*I actually also attribute some value to warranty. My experience with CRC has always been excellent when it comes to returns so I tend to default to CRC. Thankfully I haven’t had to make a warranty claim with Evans.