This thread is making me despair.
-Customer asks shop for advice on a bearing in an old model hub. Shop, like most shops, doesn’t know and needs to look at it.
-Customer won’t take the wheel for them to look at it.
-Takes it apart himself, even though he doesn’t know what he’s doing (unscrewing cartridge bearings from a hub for goodness sake!)
-Asks online, is told by the man who is in charge of that stuff at Evans it will be looked into but the manufacturer must be consulted first, on a Saturday.
-Customer ignores this, posts 1 star review and subsequent moany thread.
Jacob46, get over yourself. Jameso is doing all he can to sort this for you. He will give you an answer when the manufacturer gets back to him. I have worked in shops and no one knows what bearings are in most hubs off the top of their head. Evans list around 1250 adult bikes on their website, how do you expect them to know all the bearing sizes for each of them?
Also it doesn’t warrant a 1 star review. A pair of bearings, costing about £10, which are consumables, failing after 6 months in the wettest winter on record, on a bike you apparently use every day is a relatively minor inconvenience and part of owning a bike. If the rest of the bike is fine it is probably a 4 star bike, with a note to say the front hub could do with better sealing.
Jesus wept. I suspect if you don’t go back to Evans they won’t miss you.
For contrast I started using Evans two years ago as a shop of last resort, expecting mediocrity, and was so impressed I think their shops are the bricks and mortar bike shops I have been to most since. They have been great at getting hard to find bits, informing me during the process and exceptional with a warranty claim on a bike I didn’t even buy from them when the distributor was being tricksy.