- Evans cycles and their computer system
Every time I make a purchase with Evans, they ask me for my address on their system.
I’ve broken a mud guard on it’s 3rd outing, and think it’s a warranty jobby, but I can’t find the receipt.
Does anyone know if their system stores a list of my purchases, or is it purely to make sure I get their mailouts?Posted 6 years ago
Sorry I wasn’t massively clear.
I have bought a mud guard in a bricks and mortar Evans Cycles shop. When I made the purchase I gave my address etc. for their system.
I don’t have the receipt for the guard, so wondered if their system keeps a log of all purchases against my name which I can use as “proof of purchase” for a warranty claim on the broken guard, as I don’t have the original receipt any more.Posted 6 years ago
Sadly I work in a lab with no mobile phone reception, and and a landline that won’t make external phone calls. I have to sit and watch some numbers on a temperature controller go to 5, then I have to put in a sample, press some buttons, fiddle with a couple of dials, then sit for 45 minutes watching a dial, and press buttons if it starts drifting from 0, discover I’ve not pressed some of the right buttons, twiddle some dials again, and repeat. This will probably go on until 8pm tonight, and I’ll be lucky if I can go out for a wee between now and then. By the time I leave the lab, Evans in Manchester will be shut.
As a result of all the above, I can’t call them and ask, so I thought, as I have a functioning internet connection here, and I was curious to find out if I could get my item returned. I could bring the broken bits into work tomorrow you see, and get it returned in the afternoon. However, I don’t much fancy brining in a knackered mud guard if there’s no point.Posted 6 years agowwaswasSubscriber
I have to sit and watch some numbers on a temperature controller go to 5, then I have to put in a sample, press some buttons, fiddle with a couple of dials, then sit for 45 minutes watching a dial, and press buttons if it starts drifting from 0, discover I’ve not pressed some of the right buttons, twiddle some dials again, and repeat. This will probably go on until 8pm tonight
fair play to you, producing a sample every 45 minutes for 10 hours a day.Posted 6 years agoCougarSubscriber
Fair enough. I’ve just rung them for you.
No answer at the Deansgate store. Spoke to a chap at the Chill Factor-e store, and he said that they’d need a bank / credit card statement to track the order.
Last small purchase I made in Evans I asked them why they needed postcode. The lad specifically said “in case you need to return it and you don’t have the receipt”. HTH.
I’d suspect that’s a lie. It’s so they know where to target their marketing.Posted 6 years ago
fair play to you, producing a sample every 45 minutes for 10 hours a day.
Sadly it’s just one sample someone has sent to me (Fe/Mn polymer), and because of the costs of liquid helium these days, I need to take all the measurements on it in one sitting. I’m not normally this keen to do work, especially as it’s my first day back.Posted 6 years agotrickydiscoMember
Sadly i don’t think it does display a list of purchases to view.
I recently took back my gore windstopper jacket into bristol. They needed to know the exact month i bought it so they could retrieve the details
Even then the cashier said it could be a job to get the exact day it was purchased. He said it wasn’t possible to scroll through my order historyPosted 6 years agobalintatevansMember
This is Balint from Evans Cycles.
As long as we have the order/purchase assigned to a customer, we will be able to retrieve the order. In case they can’t help you in at the store, you can contact us our Contact Centre and we can even email you the a copy of your purchase.
Hope this helps.
Thanks,Posted 6 years ago
Balint @ Evans Cycles
The topic ‘Evans cycles and their computer system’ is closed to new replies.