Whilst I’m sure the problems were caused by passport checks I have a feeling Eurotunnel didn’t help the situation any.
I have no idea what they have done but the service has changed since CV. Whether they have reduced the number of staff, cut back on trains, or economised in other ways, they are a totally useless bunch of money grabbers now, with no consideration for their customers.
We have to use them a lot, as The Better Half hates ferries and we have been back to the UK four times this year. The prices have doubled but the service has got worse.
Recently there was a break down in the tunnel, which caused 5 hour delays. We were caught in the queue on the M20 but were able to travel back the next day. We rang them and said we could swap days, which will help us both. Certainly sir that’ll be £50 for the late change! No amount of yes but it helps the current situation worked, as the ‘computer says no’
We complained and were told they would report back to us…. 5 months later we’re still waiting.
As for it not being Brexit, we recently crossed over into Spain, no queues, no hard border….