Endura warranty fail, or am I being fussy

Home Forum Chat Forum Endura warranty fail, or am I being fussy

Viewing 36 posts - 1 through 36 (of 36 total)
  • Endura warranty fail, or am I being fussy
  • I bought a pair of endura gloves towards the end of last winter thus not wearing them till now.
    One hand the fingers are so tight that it cuts off the circulation and make these gloves un wareable. When I tried them on in the shop I must of just tried one of the gloves on??? But on careful looking the stitching on one glove is tighter than the other.
    I emailed endura, they have basically just shrugged their shoulders and said there is no problem…. Deal with it!!
    They also suggested I take them back to the shop I got them from, this is in Bothy bikes, I live in Kendal, so that’s useless.

    I should of tried both gloves on, I know that, but I didn’t.

    Who wants some odd sized gloves?

    nealglover
    Member

    This little fella might want them ?

    toys19
    Member

    I reckon if you can prove that one finger is ridiculously small compared to the others then yeah, then on prima fascie it is a warranty case. Otherwise they could argue that you just bought the wrong size? But for £20 or whatever they cost is it actually worth the hassle?
    Personally, if I was incandescent about it, then I might be tempted to measure and take pics myself, send them back to endura with all your pics/evidence and see if they respond. if they don’t then put it down to experience and do not buy their brand again..

    hexhamstu
    Member

    What does the label say? Jeremy Beadle?

    b r
    Member

    Do you also buy shoes only trying one of them?

    I’d put it down to experience (ie, your lack of), learn from and try both of a pair on next time… 🙄

    hora
    Member

    Bin them and never buy from Endura again. Only one other brand I’ve had to do this with; Specialized.

    Do you also buy shoes only trying one of them?

    Yeah, I do actually. Quite regularly because I make the assumption that when I’m buying a matching pair of something they will be exactly that.
    It’s a policy that hasn’t failed me yet.

    Thanks Richiethesilverfish.

    Im buying a pair of somthing i expect a companies Quality control to pick up if they are diferent sizes. I did send a picture of my hands to show they were the same size.

    They also suggested I take them back to the shop I got them from

    This is completely correct.

    Your contract is with the shop not the makers. It’s not Enduras problem.

    even though its 200 miles away?
    Bothy Bikes are good but they didnt stitch them.

    Yes.

    I think Endura are being a bit of an arse but technically they don’t have to help. I agree poor customer service but you have no “consumer rights” with them.

    Have you spoke with Bothy Bikes?

    Can’t you post them to the bike shop?

    Premier Icon dmorts
    Subscriber

    Deal with the shop not Endura, look up the sale of goods act

    You may find that they are not really set up to deal with retail and direct returns.

    Do they sell direct? If not then that’s probably why they are telling you to go to the shop.

    peachos
    Member

    This doesn’t surprise, Endura are total nobs!

    Premier Icon akira
    Subscriber

    On balance I had a warranty issue with a Stealth jacket and they replaced it with no fuss.
    Phone the shop and explain the situation, they may be able to help.

    Premier Icon Cougar
    Subscriber

    Phone the shop and explain the situation, they may be able to help.

    Phone the shop and explain the situation, they are legally obliged to help.

    As others have said, your contract of sale is with the retailer, not the manufacturer. Under the Sale of Goods Act they’re obliged to rectify any faults; outside of six months the onus is on you to prove that the fault was inherent at the time of purchase but, if as you say they’re clearly stitched incorrectly, that shouldn’t be difficult in this case.

    If they need to go back to Endura for repair / replacement then fine, but that’s the shop’s problem. The shop might be 200 miles away but you can post goods to foreign countries and everything these days.

    Premier Icon wwaswas
    Subscriber

    Post gloves to shop. Ask them to replace with a pair of matching size.

    Can’t see the problem.

    If I had a problem with a new car I’d never driven I wouldn’t be talking to the manufacturer about it?

    My experience with Endura and warranty has been exemplary.

    Premier Icon scotroutes
    Subscriber

    Endura – outstanding warranty.
    Bothy Bikes – great bike shop
    You – eejit
    🙂

    Do what you are supposed to do and go through the shop.

    Premier Icon CheesybeanZ
    Subscriber

    Scotroutes….. 😆

    hora
    Member

    Endura – outstanding warranty.
    Bothy Bikes – great bike shop
    You – eejit

    Endura’s products – terrible QC and consistency. They can’t even get their pattern cutting/sizing consistent and fittings/stitching is made of chocolate.

    So lets not slag the OP off when Endura have slid down the decent outdoor kit choice arena huh.

    Premier Icon ir_bandito
    Subscriber

    I’ve had 2 pairs of gloves (Strikes) replaced under warranty, dealt direct with Endura and had no problems.

    initialsbb
    Member

    Eddie, just send the gloves back to us, preferably with receipt and packaging and we’ll sort you out or send them back to you with a stern note. Let me know which gloves and what size.
    Endura are a fine company.
    Love the pic from nealglover by the way!
    David

    Premier Icon kcal
    Subscriber

    my gloves have been fine. in fact I think I’ve only had one quibble with my Endura kit and sorted without fuss (in fact doubly so). Still got Endura shorts from 10 years ago, recent kit seems to hold up OK too.

    So hora – don’t know what you do to your kit fella!

    Their sizing is casino like though.

    Mr Woppit
    Member

    Im buying a pair of somthing i expect a companies Quality control to pick up if they are diferent sizes. – See more at: http://singletrackworld.com/forum/topic/endura-warranty-fail-or-am-i-being-fussy#sthash.Ru0K7mas.dpuf

    I had a lengthy skirmish with the CEO of Endura last year about the non-waterproofness of their “waterproof” gloves. The CEO (scottish guy, can’t remember his name) eventually told me to back off with threats of legalities.

    It turned out in the end that my opinion that their Quality Control was at fault, turned out to be correct so they took back the gloves and returned my money.

    They also claimed ignorance when Evans sent them back my waterproof jacket for which the zip became detached after minimal use – a complete loss of the £90 it cost me.

    Just saying, like. 😈

    hora
    Member

    kcal I don’t fall off onto my shorts or slide around on them. My saddle is a fairly smooth Spoon saddle.

    I also take exception to the waterproof claim of their Superlite shorts.

    For complaints/how do I approach it Mr Woppit. They QC tested my shorts recently and said they were waterproof (they aren’t).

    legend
    Member

    hora – Member
    kcal I don’t fall off onto my shorts or slide around on them. My saddle is a fairly smooth Spoon saddle.

    It’s not smooth when it’s covered in crap. I use the same combo and fully expect the shorts to get ruined courtesy of my arse grinding mud into them

    Mr Woppit
    Member

    Well, I started by badmouthing them on the Evans and Bikeradar sites and told them I’d done it…

    EDIT: Oh, and on here, if memory serves. 🙂

    hora
    Member

    Legend did you say bad design? Why put stitching down the centre of the seat of the pants then ready for it to fail?

    They are supposed to be specialists ney even experts at a sport-specific item of clothing right?

    Granted a few do this too.

    I had a lengthy skirmish

    threats of legalities

    Mr Woppit are you serious? For a pair of £30 gloves?

    I must be a mug as I don’t think I could of been bothered.

    Mr Woppit
    Member

    Yes, I was serious. 😯

    I get like that occasionally… 😉

    What are you like when something major fails? Such as car problems etc.

    It must get pretty scary!Let me know when you are going to kick off next, I want to watch! 😀

    Premier Icon crazy-legs
    Subscriber

    Endura’s products – terrible QC and consistency. They can’t even get their pattern cutting/sizing consistent and fittings/stitching is made of chocolate.

    That was a few years ago, they went through a bad patch. Unfortunately, that reputation still lingers on internet forums and gets dragged out at every opportunity. 🙄

    FWIW, I’ve always found Endura to be excellent – good warranty and excellent kit.

    Have you considered that the gloves may have become separated at the shop and a staff member has simply paired them up wrong – a S with a M for example. (unless of course they’re both listed as M and one clearly isn’t…)

    initialsbb
    Member

    Sorry, should have said in my earlier reply, this is David at Bothy Bikes and if you send your gloves to us at 5 Granish Way, Aviemore, PH22 1UQ we’ll get some replacements sent to you swiftly – assuming there’s something wrong with them!
    PS did you actually send Endura a picture of your hands? That’s pretty special…

    Mr Woppit
    Member

    Anything over £40…

    Premier Icon molgrips
    Subscriber

    As much as anything else your feet and hands may well be different sizes. That’s the reason we try both shoes on, not because one of the SHOES is likely to be a different size.

Viewing 36 posts - 1 through 36 (of 36 total)

The topic ‘Endura warranty fail, or am I being fussy’ is closed to new replies.