Endura Customer Service (again)

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  • Endura Customer Service (again)
  • russianbob
    Member

    Out of interest, did you just send them back or did you speak to the retailer first?

    Premier Icon ir_bandito
    Subscriber

    I went straight to Endura cutomer service as I couldn’t remember where I bought them from.
    I got an email back asking jme to send the faulty ones in for a look. I wasn’t expecting a brand new pair in return.

    Premier Icon dknwhy
    Subscriber

    Same thing happened to mine. I emailed Endura and was told to take it back to the orignal store where I bought them from. Problem was that the store in question was miles away in Central London (near where I used to work) and would have cost the same in time and fares as it would to buy a new pair so I didn’t bother.
    I thought it would have been easier to send it back directly and cut out the middle man but they didn’t think so…..

    Premier Icon ir_bandito
    Subscriber

    I sent my 3-year old MT500 overshoes back to Endura the other day as the zip on one of them had split (and the zip-pulls on both had broken ages ago – bodged with zip ties)

    I just got a brand new replacement pair.

    Brilliant.

    discoduck
    Member

    I’ve had the same with ENDURA, Excellent customer service,

    I’m lead to beleive HOPE do a similar thing, although ive not any any issue with sending their stuff back,

    Two Iconic (for me) british cycling brands that know how to look after their customer base
    And long may it continue

    Premier Icon ransos
    Subscriber

    I expect their customer service is good because they get plenty of practice. In my experience, anyway.

    Premier Icon unklehomered
    Subscriber

    BUGGER!

    I had some hummvees fall apart and I just binned them… they were only 6/7 months old… stupid stupid stupid!

    mulacs
    Member

    Another positive experience to add… Tore my stealth jacket to shreads falling through a barb wire fence. Was absolutely gutted and called endura to enquire after a repair. Was quoted £16-18 average, bwhahahaha I thought, just wait till they see this horror story. Sent it in for repair to be quoted anyway.
    Couple of weeks later: a brand new jacket lands on my desk. Unbelievable!

    I will never buy any other manufacturers gear ever again. We should be very proud of this company and it’s products!

    Weasel
    Member

    On a similar note, I’d like to big up USE / Exposure. My Mk 1 Diablo was taking ages to charge, was sent back for a repair and returned with some circuitry replaced free of charge.

    Premier Icon bearnecessities
    Subscriber

    Apparently Endura are LBS friendly too, got my 3/4 from LBS and nice chap chopped price down that was better than CRC, without even asking 😀

    andyl
    Member

    i pretty much only use Endura clothing. Never had a problem with it and find it better value than other brands.

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