So, I sold a decent quality bit of outdoor clothing on eBay (ME Gore Tex Jacket). I sold it as I have too many jackets and it had been worn no more than a handful of times.
I washed and reproofed the jacket with Grangers before immediately packing for posting.
I’ve just had a message from the buyer. In summary, he wants a refund as the jacket smells heavily of smoke and is not as described. Alternatively, he wants a £30 refund for “considerable” washing and reproofing (quite how putting a jacket through a wash with NikWax warrants £30 but that’s a different story)
I am perplexed as firstly I don’t smoke (and live alone, so no smoke in the house), secondly, I haven’t had a house fire and my house is centrally heated.
My jacket which I washed in the same cycle smells fine!
I obviously have no idea where the jacket has been after I posted it on Thursday.
How would the good folk of STW respond?