- eBay DISPUTE over missing delivery of bike any had any experience of this
Ok following on from my previous post about about Hermes saying they have delivered a bike
Which they clearly did not i.e. they are saying they delivered to Reception of a corporate building in the evening after it was closed which was locked up with security cameras showing nothing was delivered
The Seller is not being very helpful – in fact i’m beginning to think i may have been scammed – this is the latest response
“I am afraid it is out of my control as to what happened with the item once it was delivered to you. Frankly from when the item is delivered to your designated address it is indeed your responsibility to ensure the item is not damaged or lost. For avoidance of doubt the following are the tracking number: Parcel2go: ****** Hermes: Content: ****** For eBay attention: please note that I have photographic evidence clearly stating that the item was delivered to the buyers address which which will be provided if so requested.
No signed for tracking on parcel as far as i can tell
I’ve gone back to seller asking why he cant dispute the delivery along with all the reasons, i.e closed building, none showing up on security cameras etc with parcel2go / hermes – not heard back yet
Bought via pay pal and credit card so am i going to be ok for getting my cash back it the bike never turns up – I’ve read else where that ebay sides with sellers if they show proof i.e. just screen shots of a web site saying item was delivered 8-(
Any one had a similar experience – how did you resolve it ?Posted 6 months agoNorthwindSubscriber
” I’ve read else where that ebay sides with sellers if they show proof”
Everyone believes ebay sides with the other guy. IME they’re actually pretty evenhanded as long as you can be bothered to jump through their intentionally annoying hoops. I’m a reasonably high volume seller and buyer and essntially, I lose cases only when I’m actually in the wrong or I screw up the process, I’ve never once lost a case where it wasn’t fundamentally on me.
This is 100% the seller’s problem, ebay rules make it simple- it’s his responsibility to get the item to you not just to post it. His chosen courier which he has the contract with has failed so he has to take that up with him- and only he can.
Since it’s hermes, he’ll get a refund or recovery without much stress, as long as he’s paid for the insurance, which I bet you 10p he hasn’t. That’s also his problem but it does cause you some hassle as he’s more likely to try and shirk it.Posted 6 months ago
Thanks for info, as you seem to know about this stuff
ebay site is saying this
“If you don’t hear back or can’t sort something out with the seller, you can ask us to step in beginning Jan. 17.”
do you have to wait that long ? , where does paypay protection fit in with all of this ?
Id really like to have the bike as it was one i’ve always wanted to have,” but i have bad feeling about this….”Posted 6 months agoNorthwindSubscriber
I’m not especially an expert, I’m just bloody minded and patient, I’ll fight an ebay seller over 50p if they annoy me enough. (obviously I’ll do it at work)
You do generally have to wait- I’ve asked for exceptions where someone’s declared that no matter what they won’t help but it has to be really overtly shitty and indefensible to be worth bothering. A lot of disputes just naturally resolve themselves if left alone- things turn up, people realise they’re being a dick, that sort of thing. And actually that could well happen here, it doesn’t feel like a scam, it just feels like someone who doesn’t really understand ebay.Posted 6 months agonickjbMember
It’s not a fast process. You need to give the seller time (even if they do nothing). eBay and.paypal will also expect you to give them time to respond to any emails. Other than wanting the money/bike there isn’t a rush. They won’t close the case without a lot of warning. While it’s a pain there is some merit to waiting. I’ve had missing packages turn up way later than expected. I’ve also posted stuff that the buyer says hasn’t turned up omly to eventually turn up, especially to work addresses. Usually tucked behind someone randoms desk who didn’t feel the need to tell anyone about it.Posted 6 months agowhatyadoinsuckaMember
Hermes / yodel are notorious for delivering badly, speak to your receptionist, person who takes the mail, they may know the Hermes man, and get some traction that way..
As a buyer and seller things go wrong as others have said be patient ask the seller to contact Hermes to ensure it’s delivered, ask for the proof of delivery.Posted 6 months ago
I’d guess it’ll likely turn up in a few days or it’ll take a white to go through eBay process. Despite what the minority would have you believe lost parcels especially with tracking is a rare eventmattsccmMember
Very politely talk to PP explain the fact that the delivery was impossible. They are usually OK. They di mess me once wanting me to return an obviously fake item to China(UK looking address) I refused, cost trust etc, and called the credit card company. Instant refund. End of case. Try PP then CCPosted 6 months ago
“If it’s under £750 the seller isn’t required to get a signature.”
Luckily or is it unluckily for me the bike was over £750 and the seller has said he sent it via signed for delivery – but Hermes took no signature according to their site- so if it does not turn up i should get my money back via ebay route
I managed to find a live chat i could use on the Hermes site as a receiver (seller did get back to me and say he had also contacted Hermes and asked me to do the same – He must have realized that a delivery with no signature to a closed building is not going to end up with ebay siding with him)- but I am having to wait 22 hours for them to get back to me as the live chat could not help for missing delivery – my issue was passed onto a different dept.
Id rather have the bike than the money back..Posted 6 months agojohnw1984Subscriber
Hermes are mostly self-employed drivers with their own vehicles. Sometimes they sign for stuff to say it’s been delivered so they get paid. They probably ran out of time/couldn’t be arsed delivering that day due to the route not suiting it.
I’ve had it a couple of times with them, as they never ask for a signature. I think they always mean to get it there in the next day or so, but it doesn’t help the recipient!Posted 6 months agowwaswasSubscriber
The cynic in me thinks:
see it’s a bike going to a big office block, pretend it’s delivered, stash it somewhere for a while and see if anyone raises a fuss (big office block someone will assume it’s lost in the buuilding somewhere), hang on to it if they don’t deliver if they do.Posted 6 months agoHob NobMember
see it’s a bike going to a big office block, pretend it’s delivered, stash it somewhere for a while and see if anyone raises a fuss (big office block someone will assume it’s lost in the buuilding somewhere), hang on to it if they don’t deliver if they do.
Given the IQ of the average Hermes staff member I have interacted with, this would be akin to NASA scientist levels of intelligence.
Glad it worked out OP. I am currently in a not too dissimilar situation with a few Ebay morons. One claimed the item has managed to Houdini itself out of the box it was supplied in, and through the box I shipped it in, which is proving to be a challenge to deal with eBay and the courier over & another who wanted to return something as it “wasn’t as described” then sent me back a big box of rubbish & blatently kept the item.
Love dealing with people.Posted 6 months ago
I’m guessing it was either
1) “see it’s a bike going to a big office block, pretend it’s delivered, stash it somewhere for a while and see if anyone raises a fuss (big office block someone will assume it’s lost in the building somewhere), hang on to it if they don’t deliver if they do.”
2) “I bet the thing was stuck in a warehouse somewhere, forgotten?”
There were a few chips in paint on frame not declared on the ebay listing – but after all the hassle actually getting the bike i couldn’t be bothered to raise that with the seller.
I stripped the bike completely down to frame last night and its all ok – now waiting for Sunrace 11-40 9 speed cassette & goat link so i can transfer my old 9 speed XTR group set over onto it, need the bigger cassette as old bike was 26″, and the new one is 27.5 which would make spinning up hills too much effort with a 11-32 cassette.Posted 6 months ago
You must be logged in to reply to this topic.