Their tracking website is really good, and most of our deliveries from them have been on time. The one time they did mess up was amazing – I’d updated my details to ask them to leave it with a neighbour.
Instead, they left the package outside, unprotected, down the side of the house. I was particularly annoyed as it was a) my husband’s birthday present, b)a £200 console and c) winter, which isn’t the best time to be leaving expensive electronics outside.
Fortunately the rain and frost held off that day, and it didn’t get nicked, but I still found it a bit annoying.
EDIT: Oh, and the driver fraudulently claimed it had been signed for, which was someone disputed by the ‘Sorry, you were out’ card he left…