Not had problems with them before. Order a £250 scanner needed for work off ebay, messaged by DPD saying it was coming in a time slot this morning. We were in, no knocks at the door or doorbell ringing, next get a message saying it’s delivered 11.27 signed by my surname. Went outside 2 mins later, searched everywhere, nothing…
Called customer services to report, gave me local branch number, spoke to them who said they’d call driver as it was against protocol, they had picture of my back door with the parcel and my alleged signature. Later this afternoon spoke to them again and said the driver hadn’t answered his phone all day and had disappeared pronto when back at depot, no parcels brought back. They’re are supposedly speaking to him in the morning. In the meantime told me to report as undelivered to the seller on ebay who can raise a case, so I’ll get refunded, eventually. What a ball ache. I can imagine the seller saying tracking says it’s delivered with a signature so will do bugger all.
See what happens tomorrow I guess. Anyone else experienced this kind of crap and was it ever resolved?