- dave hinde cycles
you might be ok and get them as promised
on the other hand, you might not…and if thats the case then you’re in for a long wait for any sort of a refund
likewise with customer service, he’s reputed to have a unique approach here but I have no experience of this. advice would probably be if you can get them elsewhere then do so
moonglu do em custom hand built for £370 with a build, reputation and service level second to nonePosted 3 years agodeviantMember
I ordered EN521 rims on XT hubs a few years ago and they were fine, bought via the Dave Hinde ebay account so maybe somebody else manages that side of his operation?…either way they arrived promptly and were well built.
As is usually the case on forums you will only here about a product for two reasons:
1. A new release and everybody gets on the band wagon and wants to shout about their new Pikes, Fox 36s, 11 speed set-up etc etc.
2. A product has a problem and people want the world to know about it, usually as some kind of retailiation towards the retailer.
You never hear from the silent majority who have had a decent product for their money or had good service….you could argue this is to be expected so shouldnt need mentioning but a thankyou always helps and positive reviews of all products not (just the latest fashionable release) helps others in the right direction.
I have had good service and good products from Superstar and Dave Hinde in the past.Posted 3 years agoNorthwindSubscriber
Legendary ebay feedback:Posted 3 years agofunkrodentSubscriber
Was aware of the alleged “issues” with DH before I got involved with Singletrack as there are numerous roadie threads berating hi. You don’t even have to look that hard. I know that there is the old argument that only those who complain bother posting, but in truth you can take every bad review, of every bike shop I’ve that I’ve seen (and yes that does include PlanetX) and it still wouldn’t add up to all the stuff about DH. Handle with care is my advicePosted 3 years agoacehtnMember
I concluded that people that live nearby and vist the shop get treated normally.
People that mail order and can’t get to the shop get treated like crap because the staff don’t have to worry about face to face contact with an irate ripped off punter who is bigger than the shop staff.
Still… only a week late to the thread, took 3-4 months to get my money back via credit card company.
Did you get the order ?Posted 3 years agogregwaringSubscriber
I made the mistake of ordering from DH a few weeks ago. Not a horror story, but I ordered a hope pro evo2 / stans flow EX hand built rear wheel. Website said 5-8 days to build & 48h shipping.
1 phone call to the number on the website to check on progress after 8 days – “this isn’t the web department you’ll have to email them”. Then 2 emails to their web department with no response
A wheel arrived after 12 working days but no dispatch email, and no notification from the courier that they were due to deliver it. It was in a hope hoops box, came with hope hoops stickers and spare spokes, and was built with the socketed spokes (no screwdriver head fitting visible inside the rim) that give away the fact that it wasn’t handbuilt by DH at all, just an off the peg factory built/hand finished hope hoops wheel from stock. Which begs the question, why did it take them over 2 weeks to deliver it?
Under the circumstances I’m not going to make a fuss as i’ve got it in time for my trip to the lakes (just) but technically they didn’t send the product I ordered & the customer service was nonexistent… I won’t be using them again.Posted 3 years agogregwaringSubscriber
Yeah, I did have a suspicion that the “web department” line was code for “I can’t be bothered to talk to you”, especially as the “web department” didn’t have a phone. Presumably they do all their ordering of parts via the web then?
Either way, to ensure i’m not unbalanced in my reporting, the price I paid was a good price for a factory hope hoops wheelset. So in terms of money spent it was reasonable value, but in future i’ll order from a retailer that is prepared to hold a conversation with their customers.Posted 3 years agotheonlywayisupMember
I can’t see any follow up from mcdonagh2962 … troll?
Regardless, this thread is a good reminder that buying from DH is risky. If you like your online purchases to come with limited customer support, lies about products being in stock, lies about delivery dates, insults to your intelligence about the warehouse guys not having a telephone, lies about refunds, and general abuse then DH is the shop for you.Posted 3 years ago
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