Viewing 32 posts - 1 through 32 (of 32 total)
  • CRG Moto / Glowworm lights still going?
  • Premier Icon tomd
    Full Member

    Has anyone had any dealing with them recently? I’ve been trying to get in touch by email and phone for a few weeks and not heard anything. I’ve got the X2 lights which have been great, just looking for some spares.

    Premier Icon dangeourbrain
    Full Member

    I mailed them earlier this week, replied same day, though they weren’t there to sign for a parcel I sent. Ce la vie. I’ve dealt with them s few times for after sales and always been good.

    Premier Icon tomd
    Full Member

    Yeah I have dealt with them in the past and they were really responsive, which is why I’m confused now.

    Premier Icon DanW
    Free Member

    Hi Tom,

    Funny you have been experiencing the same thing as me. Did you manage to resolve your contact issues? I sent some things back a month ago and have been chasing up progress ever since and only had one reply to say I should be expecting something back- but that was two weeks ago and I haven’t been able to get in touch since then. Two weeks to acknowledge the parts sent back were received and a further two weeks without being able to contact them is slightly worrying. Danny always used to be excellent responding to questions and problems here on STW but it seems a bit quiet lately. Maybe it is holiday time, I’m not sure but I hope everything is ok with Danny.

    Premier Icon swanny853
    Full Member

    The girlfriend and I have had problems with batteries and chargers for the x2 but crg have been really very helpful. Maybe they’re on holiday?

    Premier Icon dangeourbrain
    Full Member

    I ended up getting my head unit replaced by them under warranty for what was clearly and fully admitted user damage. Danny was very helpful, but the post office neglected to deliver my parcel or card it. When chased it was found at the sorting office post marked a week and a half ago.

    Premier Icon jedi
    Free Member

    love my glow worm x2 🙂

    Premier Icon oscillatewildly
    Full Member

    Blatant plug but if anyone’s interested In a glow worm XS and a glowworm X1 package let me know!

    Premier Icon jmatlock
    Free Member

    I would be interested in the XS if you were looking to split.
    I can’t see an email address for you but we have traded before. Easton 70mm stem.

    Premier Icon oscillatewildly
    Full Member

    Jmatlock what’s your email buddy? Can send you some pics across am willin to split yep!

    Premier Icon jmatlock
    Free Member

    It is James dot Matlock at yahoo Dot UK

    Premier Icon oscillatewildly
    Full Member

    Email sent bud

    Premier Icon jmatlock
    Free Member

    Cool! Will check ASAP.

    Premier Icon coatesy
    Free Member

    Had an e-mail from them on the 6th, offering 20% discount on selected lights, so i guess they’re still going.

    Premier Icon upapole
    Free Member

    Would be nice if they would reply to my emails about a faulty x1 I sent back for replacement 2 weeks ago. Phone always goes to machine mutipul emails sent. Wish I had purchased from action LEDs and risked import charges.

    Premier Icon sarpullido
    Free Member

    I’m also having problems to communicate with them. First email I wrote them took 10 days to replay after sending another email. I’ve also sent them a parcel with 2 batteries and a battery charger that was received on Wednesday 6th August. So far, no reply.
    I’m starting to be a bit worried

    Premier Icon upapole
    Free Member

    I know wondering what’s going on. I’m going to give it a few more days then start a PayPal dispute as only purchased light last month.

    Premier Icon DanW
    Free Member

    upapole and sarpullido, this sounds like my latest experience which is slightly worrying. It is now 4 weeks since I returned 2 batteries with only sporadic contact in that time and I’m not able to get in touch at all at the moment. If it is holiday time then something on the answerphone message or email auto reply wouldn’t hurt. It was only a few months ago that there were threads raving about the great service but something definitely seems to be up at the moment 😕

    Premier Icon neninja
    Full Member

    Hi guys

    Apologies, been away for a few days so only just seen this.

    Mike and Dan we had a problem with a batch of parcels with the courier. Both the X1 light head and Battery packs were reshipped yesterday on a next day service so should be with you today.

    Premier Icon neninja
    Full Member

    Sarpullido your battery and charger was also shipped yesterday. Thanks to the person who forwarded the link as I was unaware.

    Premier Icon variflex
    Free Member

    Edited as Danny was posting as I was typing

    Premier Icon neninja
    Full Member

    Dan I’ve had confirmation yours have been delivered.

    Premier Icon DanW
    Free Member

    Yep, typical that just after posting there was a knock on the door! I did wonder if there might have been posting issues given the trouble batteries seem to cause in the post nowadays. Glad everything is sorted now. Thanks Danny.

    Premier Icon sarpullido
    Free Member

    Hi, has everyone sorted issues with crgmoto?

    Premier Icon martinh
    Free Member

    weeks since I ordered a QR, emailed last week – nothing

    Premier Icon neninja
    Full Member

    Martin – just seen this. Did you receive your QR mount as I have 2 Martin’s who ordered QR mounts around the same time and both were shipped ages ago.

    Premier Icon agusti
    Free Member

    I’m also trying to contact them, got an answer to one mail a week ago, but all the rest I sent since them – nothing.

    Premier Icon z1ppy
    Free Member

    Try messaging him through FB, always got prompt response from Danny though it.

    Premier Icon agusti
    Free Member

    I messaged through facebook, got an answer within the hour. So use that method if you are sending emails and not getting any answer.

    Premier Icon neninja
    Full Member

    FB is good, email is usually no problem but the spam filter is a bit over zealous on occasions.

    Premier Icon diggerythedog
    Free Member

    Hi Dan,
    Im still waiting for my replacement charger and handle bar mount, which you said was sent out last week,
    Cheers,
    Barrie

    Premier Icon neninja
    Full Member

    Barrie – mailed you.

Viewing 32 posts - 1 through 32 (of 32 total)

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