CRG Moto / Glowworm lights still going?
Funny you have been experiencing the same thing as me. Did you manage to resolve your contact issues? I sent some things back a month ago and have been chasing up progress ever since and only had one reply to say I should be expecting something back- but that was two weeks ago and I haven’t been able to get in touch since then. Two weeks to acknowledge the parts sent back were received and a further two weeks without being able to contact them is slightly worrying. Danny always used to be excellent responding to questions and problems here on STW but it seems a bit quiet lately. Maybe it is holiday time, I’m not sure but I hope everything is ok with Danny.Posted 3 years agodangeourbrainSubscriber
I ended up getting my head unit replaced by them under warranty for what was clearly and fully admitted user damage. Danny was very helpful, but the post office neglected to deliver my parcel or card it. When chased it was found at the sorting office post marked a week and a half ago.Posted 3 years agosarpullidoMember
I’m also having problems to communicate with them. First email I wrote them took 10 days to replay after sending another email. I’ve also sent them a parcel with 2 batteries and a battery charger that was received on Wednesday 6th August. So far, no reply.Posted 3 years ago
I’m starting to be a bit worried
upapole and sarpullido, this sounds like my latest experience which is slightly worrying. It is now 4 weeks since I returned 2 batteries with only sporadic contact in that time and I’m not able to get in touch at all at the moment. If it is holiday time then something on the answerphone message or email auto reply wouldn’t hurt. It was only a few months ago that there were threads raving about the great service but something definitely seems to be up at the moment 😕Posted 3 years ago
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