CRC's crap website
Ah, not just me then. I thought it was an age thing – I don’t do change 😕 but I must admit it’s not my first port of call any more. Superstar too – despite the bashing on here I use them loads and find them helpful and quick but that new site . . . noooooo! . . . just can’t find anything any more.Posted 3 years agotoys19Member
Me too, effen hate it, was my no one choice. I just wish they had left it the way it was, rather than letting some junior coder wethimself over his implementation of the latest xhtml5xxcssstossfest.
Also they have lost all my old orders.
Never go there now.
And before you say it, I have told chainreaction.com my feelings many many times.
(Mamadirt, I agree, superstar too, total rubbish)Posted 3 years agotrailofdestructionMember
Haven’t been there in agaes, so I thought I’d go and see what you lot were moaning about, and…
WOW !! 😯
You were right. That should be a sacking offence whoever let that site go live.
No wonder they’re losing customers left, right and centre. What a cluster***kPosted 3 years agomeehajaMember
at the bottom of this page is an advert for chain reaction cycles extra 10% off accessories. If you click it you get
“No items match your search for “Extra 10% off Accessories”
This says it all! I don’t use CRC anymore, its too much like hard work, while plenty of small, real world shops are offering good prices and easy to navigate websites!Posted 3 years agoold_mtberMember
It was rubbish when they first introduced it last year(?) and nothing seems to have been improved or sorted since.Posted 3 years ago
I’ve bought loads from them over the years and used to spend some time just browsing. Now I simply can’t be bothered.
Interesting to hear what CRC think of these comments.tomdSubscriber
It’s not great, but it is use-able.
One thing that grinds my gears about it is when you click on the filter boxes the page refreshes and you have to scroll down and find the next box you want. So to filter shoes by say “shimano” and “mavic” takes quite a bit of faff. Small thing but just annoying.Posted 3 years agorickonSubscriber
Yep. Thats what everyone wants from a good user experience, pretty icons and pages, which.dont support the user journey, and give a very poor functional response.
Its like an episode from the Simpsons where Homer creates a website that has all the things he likes on it, dancing jesus, flashy words…. its horrific.Posted 3 years agocrashtestmonkeyMember
its actually improved (quicker and no longer uses stock images of a single bed for half the catalogue) but its still fault-ridden; search and filters dont find stuff (I looked for something as exotic as a “32T chainring” and all it gave me were 2 full triple-ring cranksets to choose from), you click on all the options you want (sizes, colour, etc) click ‘buy’ and it takes you to a menu of all the variations again as if the previous stage hadnt existed.
I stayed completely away for 6-9 months after the revamp (even Halfords took more of my business), theyve only got some return business by including vouchers in with delivered orders which they need to make their prices competitive (eg. XT brakes need their SH10 shimano discount to match Ribble’s stock price, except Ribble also have a discount code on).
What Earl and muggo said, I used to idly surf CRC when I was bored looking for bargains and I bet plenty of such “tyrekicking” turned into orders- its too difficult to do that now.Posted 3 years agosamjgeorge86Member
Same as Earl, muggo, and crastest. I just cannot be bothered clicking around that site any more! It’s painstaking. If I am looking for a specific part I put up with it just to get a price.Posted 3 years ago
Also agree with the comments about Superstar site. That is a ball ache to navigate round now! Tried selecting brake pads, 4 pack. It just took ages to select them all.. I’m sure it never used to take that long!!dave360Subscriber
On the subject of CRC vs Wiggle. I live in Shanghai, and I’ve been amazed by the amount of people here that order kit from Wiggle. I see a lot of roadies riding about (European and Chinese) wearing DHB kit. I asked some of them them “Why Wiggle and not CRC” and they said “Who’s CRC?…” Wiggle are definitely doing something right.Posted 3 years agogrenosteveMember
I don’t mind the site, although it is hardwork…
One thing that really annoyed me though is when they sent out my new forks last week. I ordered some REBA SL 29er forks, non-poplock version.
I got a pair of poplock forks with the poplock removed from the box! 👿 Not an issue you may think, but the damping unit returns to the lock out position on a spring for the poplock specific forks. I only noticed this after cutting the steerer and installing the forks, so I had no choice but to take the damping unit to bits and remove the spring, on a brand new set of forks. 👿Posted 3 years ago
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