I paid for 24 hour delivery and here we are after 5 days and still no delivery.
When normal orders are placed I don't expect 24 hr delivery, but this is what CRC use to provide up until about 12 months ago so customers started to expect that level of service. Their website states that orders placed before 3pm will, if in stock, be sent that day so again a certain level of service is expected. Trying to get through on the phone to discuss any problems is nigh on impossible in my experience and emails take an age to get answered so al in all as far as CRC are concerned, I'm out.
Its great that you are able to buy what you need locally but unfortunately not everyone has that luxury. I'd love to support a LBS but I have yet to find a decent one in Bristol so rely (or not in the case of CRC) on mail order shops.