- CRC first bad experience. XT brake order cancelled
Literally spent thousands over the last few years with CRC but had a weird experience with my last order.
With the thread about good price shimano brakes I ordered an XT rear brake, ice tech rotor and mount Sunday night.
Got an email to say it had been shipped Monday.
Wednesday still nothing in the post. Then get an email at 14:00 to say it has been shipped again, very strange.
Then get an email at 16:00 to say the brake is out of stock and has been cancelled from my order. But they will still send me the mount and ice tech rotor.
How is a disc and mount going to be any good on its own!
When I placed the order the brake showed as +5 in stock. It even shows +5 in stock now! however they have put the price up.
Any one else had this with the cheap shimano brakes?Posted 4 years ago
I guess they have had huge volumes of sales for them but still doesn’t make sense why they show in stock still and I was sent a shipped notification on Monday.dirtyriderMember
i think the “live stock” has issues, issues or that it doesnt exist anymore
i ordered some obscure headsets the other day, showed 3 in stock, ordered all 3,
after checkout it still showed “3 in stock”
then when i got the email saying order dispatched – the website was updated to show zero stockPosted 4 years agozilog6128Subscriber
I haven’t ordered a thing from them since they changed the site. If they cannot get the basics right, how can I trust them with payment information?
because taking a secure payment is a piece of piss compared to automatic stock control of a massive warehouse with thousands of sales every day?Posted 4 years agomatlockmeatMember
I ordered a Chainset on Sunday night, got an email telling me it had been dispatched on Monday morning 7 am and guess what? It arrived Tuesday morning. Bastards.
I know that’s the service I am used to.
I’m beginning to think every man and his dog has ordered XT brakes and caused a melt down at CRC.
Doesn’t excuse them sending emails telling me goods have been dispatched when they clearly haven’t.
Let’s see if the postie brings me any goodies tomorrow.Posted 4 years agocrashtestmonkeyMember
because taking a secure payment is a piece of piss compared to automatic stock control of a massive warehouse with thousands of sales every day
managing stock levels is different to actually sending emails stating an item has been dispatched when it not only hasnt been shipped, its out of stock.
They must have recruited someone from Evans to cock that up.Posted 4 years agotrail_ratMember
better than evans – the LAST psa for joysticks on here – i though ill have me one of them.
found out after i had a couple of issues that what they were actually selling (but not declaring on the advert) was a warrenty return…. found this out because they left the return letter from the previous recipiant in the case…….
never mind for 106 pounds i still got an as new joystick and red eye after exposure worked their magic on it.Posted 4 years agojohnellisonMember
Not really when both are automatic processes, if computers can cock up one they can cock up the other.
Computers don’t make mistakes. Operators/programmers/developers make mistakes. Computers only do what they’re told to do.
live stock in the warehouse, vs frequency of sales, vs latency on the website/payment gateway.
some of these processes will be out of crc’s control
^ThisPosted 4 years ago
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