- CRC clever marketing?
I can’t remember the last time I bought anything from CRC, it’s been other UK or German sites for quite some time now. Most annoying is searching for a product and it coming up in the listing, but then when you click for details it’s unavailable or discontinued. For me that would be a reason for it not to appear in a search!
Cheers, RichPosted 4 years agomindmap3Member
I still use them if they have want I want for the right price – they don’t seem to be the default choice any more like they once were. I hate the new website too.
The two German shops (Rose and Bike Discount) have been excellent every time that I have used them. Cheap prices and delivery is much quicker than the likes of Cycle Surgery who are a bit rubbish at getting stuff sent out quickly.Posted 4 years agobigrichMember
wiggle use lazer beams to deliver, and I also quite like evans online, as they don’t do the baggies of oem stuff approach. but also merlin and bike-discount.
crc aint the cheapest, or the quickest, and never seem to have the good stuff in; pissing off manufacturers chickens coming home to roost.Posted 4 years agochakapingSubscriber
I was at some industry awards do last night. They won ‘Best Customer Service Centre of the Year’
Easy to be critical, but they’ve dealt brilliantly with the problems caused by their new website* with me.
Had a refund issue the other day, rang up, nice bloke answered, apologised, promised to fix it and did it even quicker than he’d promised.
* customer services dept didn’t create the website obviosuly.Posted 4 years ago
“A little touch” being “a massive market share”.
They used to be my go-to shop, and I’d happily browse their clearance section (sorted by discount) to find random stuff I didn’t need at 80% off oh go on then. Out of my last 10 internet orders (post site revamp) they’ve had 2, and that was as a result of google shop showing them as the cheapest, not me visiting their site. They do seem to have cleaned it up and its quicker now, but too little too late for many?Posted 4 years agorocketmanMember
their site has lost a little touch of what it had before
What it had before was the ability to browse and impulse buy. Now it’s great for finding specific stuff but hopeless for just poking around.
It’s like a huge well-stocked lbs that has all its stuff behind the counter and I have to ask an assistant every time I want to look at something. So instead of spending a few quid now and then on something I didn’t really need I just don’t go there any more.Posted 4 years agochakapingSubscriber
They used to be my go-to shop, and I’d happily browse their clearance section (sorted by discount) to find random stuff I didn’t need at 80% off oh go on then. Out of my last 10 internet orders (post site revamp) they’ve had 2,
You’re extrapolating your own shopping habits to their market share? Or have you seen some figures?
They’ve been making their own TV show and sponsoring the Tour of Britain this year, so I’d have guessed they’d have taken more market share if anything.Posted 4 years ago
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