- CRC bashing?!
Seems to be a theme at the moment and I haven’t ordered for a while so I was a bit apprehensive.
Sure enough, I got an email this morning stating that the bargain Easton 2009 EC90 SL bar I’d ordered was out of stock, and did I want to proceed with the rest of the (fairly large) order?
Yes I did, so I sent them a polite reply and suggested that they might like to offer me the 2010 version of the bar for the same price. Now I expected a polite but firm “no” to this, or even more likely; no response at all.
10 minutes later I get a very apologetic email saying the’ve added the other bar to the consignment for the same price. 8)
Anyway, I’m very happy … it just needs to arrive now!
I imagine this won’t work on a brand-x to Lynskey swap before anyone tries, but if it does let me know 🙂Posted 7 years agojimbobrightonMember
never had a single problem with them. I read somewhere they process over 30,000 packages a week, so not surprised that sometimes things go wrong. As always, it’s how you deal with screw ups that really matters.
10 years ago, if you ordered mail order, you’d be lucky to get it in a week, let alone next day, for free.
so I think they do well overall (and I work for a competitor)Posted 7 years agoalpinMember
oh, i forgot… at the start of the summer i ordered a helmet and a few other bits.
took the helmet out of the box and it was trashed. something had obviously landed on it whilst in storage and had literally smashed the helmet into 4-5 pieces. the box that the dilivery came in was fine, not a scratch on it meaning that it had been shipped off in its broken state.
i let them know and they sent out a replacement without me having to send the item back to them.
YTS monkey in the packing dept.Posted 7 years agoPeteG55Subscriber
Never had a problem with them, and I’d rather not think about how much I’ve spent with them. I did get one thing from them that wasn’t right or similar (ages ago, I can’t remember the details), but it was dealt with swiftly and with minimal fuss. I’ll continue to use them.Posted 7 years ago_tom_Member
Have had a couple of problems with them recently. Firstly I ordered a set of TLD gloves, which developed a split along stitching after a few hours of riding (not their fault I know). Sent it back over a week ago and still not received a refund or even acknowledgement of receiving the item (they have, I got it sent tracked).
Received my order yesterday and they either forgot to pack the innertube or didn’t seal the bag properly.. as it was open when I received it and innertube missing.Posted 7 years ago
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