- Cracked Orange Five – what to do?
For a successful claim under SOGA you would need to show that it was a manufacturing fault and that a bike should be expected to last longer than this – you would only be entitled to a partial refund as you have had some use from it.
I’d take the half price new frame.Posted 6 years agostevedeMember
I very much doubt you have any grounds to pursue anything, sounds like Orange have been pretty decent in offering you a discounted new frame, if your not too confident in the brand or the frame then personally i’d buy the frame, sell it on and replace with something from the likes of Specialized, Turner or Nicolai with the sound piece of mind of excellent warranty back up should you need it in the future.Posted 6 years agoPawsy_BearSubscriber
I’m no expert but having to change bearings twice in two years indicates to me that loose or poorly fitted bearings might have something to do with those cracks. Is it normal to replace them every year? Not been my experience with bikes no matter what the mileage.Posted 6 years agoGaVgAsMember
Any play in the Main Bearings will put a lot more lateral stress on the frame and swing arm,replacing the bearings twice in a year seems a bit excessive..Id take the half price Orange frame.. 😉
The Lakes is very hard on bikes and it will soon identify weakpoints in a bike, If you dont catch them early on,things usually only get worse ime.. 😥Posted 6 years ago
I bought a Five Pro from Sunset Bikes in August 2008, rode it around the Lake District for 2 and a bit years and absolutely loved it. Out of curiosity, last winter the parts were swapped to an On One 456 which was equally brilliant, if a little more interesting on the descents. I swapped back to the Five a few months back and shortly after needed to change the bearings (for the second time). I took it to my LBS but the bolts had seized, so it was sent back to Orange.
Shortly after, I got a call saying that Orange had discovered four cracks in the frame – the join where the top tube meets the downtube, the front of the shock mount (main frame), and on both dropouts!
Stunned, I asked what the options were – Ben from Orange (who has been amazing) offered 50% discount from a new frame, which is nice, but I don’t expect a bike with the reputation of the Five to crack after only 2 1/2 years riding. I contacted Sunset and asked if they could help (sale of goods act 1974 – sellers responsibility, not the manufacturers) and they’re sticking with Orange – essentially saying it’s not a manufacturing fault and therefore it’s classed as wear and tear.
Wear and tear? Seriously? So are we all to expect our bikes to wear out after less than 3 years?
Has anyone got any advice as to what to do next? Do I just roll over and suck it up, or is it worth pursuing?Posted 6 years ago
Thanks for the replies guys. I expected as much, it’s just that you don’t hear of Fives cracking at all. The bearings were only replaced once each year – I was led to believe that was normal, and both times they were replaced by my LBS so I have no reason to doubt the quality of install. As for being poorly maintained, they weren’t pressure washed, in fact the bike was barely washed at all, which would have zero impact on the structure of the frame.Posted 6 years agomartinxyzMember
You have had the bike for approx a year out of its warranty period and you have been offered a deal that is less than the trade price that any U.K dealer can buy them in for.
They didnt have to offer anything but you have a good will gesture wafting in front of you.
If you want to take them up on this offer while it still stands* i suggest you make the move tomorrow morning.
*because if they see that you took it to a forum,they might withdraw it ;O)Posted 6 years agooreetmonMember
cracked in 4 places,,,,, ask them for a patriot frame, sounds liike you need it. 😉
from experiance (and a few 5 frames) i change the bearings every 12 months for peace of mind, a single pivot bike eats bearings far quicker than these fancy multi pivot foriegn numbers.Posted 6 years agoMacavityMember
“The highest strength wrought aluminium alloys currently available are based on the aluminium-zinc-magnesium-copper system, and such alloys offer considerable potential for weight savings in airframe structures. However, these alloys have presented problems in service, arising from deficiencies in fracture toughness and fatigue crack propagation resistance together with a susceptibility to exfoliation corrosion and stress-corrosion, which have led to restrictions being placed on their use by individual aircraft companies and by procurement authorities in a number of countries. This situation has led to the wide-spread use in the UK and continental Europe of lower strength alloys of the aluminium-copper-magnesium-silicon type, even though significant weight penalties are incurred in the process. There has been a more general acceptance of the high strength aluminium-zinc-magnesium-copper alloys in the USA, where problems associated with their use have been partially alleviated by a willingness to replace components at short intervals, but even so during recent years a trend has developed there towards the use of lower strength versions of these alloys in attempts to improve airframe durability and reliability.”Posted 6 years ago
@martinxyz I was aware they might do that, but so far everything has been very amicable and the guys at both Orange and Sunset have been brilliant. Ben in particular put up with me asking a hell of a lot of daft questions when I first spoke to them about it. There are no hard feelings on my part towards either of them and I understand the situation from their perspective, I just wish there was some way of me proving I’ve not wrecked the frame by doing anything that is out of the remit of the bike.Posted 6 years agooreetmonMember
PS i have cracked a 2007 five at the seat post top tube weld after a big off with the seat post all the way out and they offered to repair NOT REPLACE, i would snatch their hand off,,,,the way things are going, who knows what price we will be paying for a top end frame next year.Posted 6 years agotronMember
Sounds harsh to me, I would ask to see if they feel this is common or not and if not then to take an uncommon approach and do better to repair or replace under the circumstances in the name of good customer relations.
I’d keep screaming and moaning until Mr Orange had 15 Page 3 models sent over with a new Five, and then had them clean and check it for me after every ride.Posted 6 years agoandrewhMember
I’ve only dealt with Marin and Yeti’s warrenty depts, and they’ve been much, much better. Less than 3 years and cracked in four places? (Assuming not crash damage) that sounds pi$$ poor. Not sure what you can about it though, other than a buy a Marin knowing you’d get another if that happened again!
FWIW, Bouught a Marin XC100 in March 2004, cracked the BB shell in Sept 2006, new Mt Vision Pro arrived 3 weeks later. Wrecked the dropouts in May 2007 (after original 3 year warrenty was up) when the mech hanger failed to snap like it should. New swingarm and full set bearings, no quibbles, within a fortnight. I now go around recomending marin to anyone who’ll listen… Lesson for Orange?Posted 6 years ago
@flow typical lake district riding (Walna scar, borrowdale bash, Whinlatter) then the 7 stanes in Scotland. Basically, if it’s within a couple of hours of Carlisle I’ll probably give it a go.
One of the reasons I bought the Five, was that many people said it was the perfect Lake District bike, and until recently I’d agree with them.Posted 6 years ago
justinbieber – Member
Thanks for the replies guys. I expected as much, it’s just that you don’t hear of Fives cracking at all.
You do if you pay attention, it’s just drowned out by the declarations that they’re tough as old boots. Mostly cracked across the BB shell though rather than this (I’ve seen 2 of these in the metal).
Orange have a short warranty, which I hope you knew about when you bought it, but they’re doing alright by you by offering the discount IMO. I don’t think you can really ask for more- if you want warranty protection that lasts longer you’ve really got to buy a bike with a longer warranty (and also, cynically, when you see something with a short warranty, ask yourself why it’s not longer)
If you loved it, get another. A more positive way to look at it, is that the frame had devalued substantially anyway so this is almost a chance for a refresh. Oh but do check what you’re getting, they might mean a new frame with your old shock in which isn’t such an exciting deal.Posted 6 years ago
Just been looking at warranties
Trek lifetime on main frame, 2 years rear end
Specialized lifetime on main frame, 5 years rear end
Canyon 6 years
Giant 5 years
Lapierre 5 years
Ghost 5 years
Cube 5 years
Orange 3 years
There you go.
I have obviously missed some but I got bored of lookingPosted 6 years ago
It was 2 years in 2008, its 3 years now.
Anyway, I think you should buy the frame, then decide what to do when you have it. Either sell it on, or keep it.Posted 6 years ago
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