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  • CR Order paid for but not delivered.
  • sunnrider
    Free Member

    I ordered a winter jacket from Chain Reaction on October 13 and still haven´t received anything.

    I´m in Spain so it usually takes about 7 days to arrive, and I have previously had stuff delivered from them.

    After 3 weeks I contacted CR and they advised me to wait for RTS mail to them to see if it was returned undelivered.

    Fine, I waited and emailed again yesterday explaining I´d even contacted the post office here and they had nothing for me either.
    CR just sent a message saying “Unfortunately this package has not arrived at our warehouse”, and to await an automated response when it does.

    TBH I´ve lost patience at this stage, should I wait and see or do I have any other options? Has this happened to anyone on here?

    mikewsmith
    Free Member

    Get o the phone and speak to a person. No hope with the automated palm off email system

Viewing 2 posts - 1 through 2 (of 2 total)

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