Is it just me or is Cotic’s complete inability to forecast lead times on new frames pretty poor?
I enquired about a Rocket months ago, and have chased them a couple of times to be told they have no idea when they’ll be in. 😕
Shirley as a business you canot just leave things to chance, keep your customers in the dark and work on a ‘we’ll let you know when’ basis. I know our business couldn’t operate like this.
Even a rough estimate would do – Spring 2014, Autmn 2014 etc. Even On-One can do this!
OK OK, it’s just me, but it’s frustrating.Posted 4 years ago
smell_it – Member
Yeah, i believe it would be a load better if they took your money and made up a proposed delivery date which they couldn’t meet and then strung you on for a while. By being honest with you, it assists you to make an informed choice on your next bike.
Er, ironically, I can’t make an informed choice about my next bike because I don’t know when one of my shortlisted frames is likely to be available, and the manufacturer has absolutely no idea either.Posted 4 years ago
If I was in the market for a rocket I would wait. I can only imagine it is a fricking brill bike, all the reviews like it, and my limited experience of BFe’s tells me Cotic make shit hot bikes. Just wait. Cy pretty much started the steel bike revolution and he will be here for a good long while yet. everyone has hiccups..Posted 4 years agorOcKeTdOgSubscriber
. Cy pretty much started the steel bike revolution
ooof i think there’ll be a queue of people who dispute that, headed by a certain Mr Richards and his all white workhorse from the distant past*
* i’ll allow it if you are only recently into MTB and can’t remember anything from the last centuryPosted 4 years agoojomMember
Gonna stick up for Cotic here.
You literally do get the answer of ‘we don’t know’ when working with vendors.
It’s sadly not as simple as paying someone to make you something and it turns up at an agreed time etc sometimes.
It’s better him saying he doesn’t know of that is indeed the case. The alternative is he makes something up and you get angry when it doesn’t materialise.Posted 4 years agometalheartSubscriber
I might be talking out my arse but I thought I saw a Cotic email saying that they were having QC issues and bikes had to be scrapped/repainted? And that they just and to wait for a new production slot?
Would be a pretty reasonable explanation.
I don’t think Cotic take deposits, only payment when they are ready to ship. I was looking at a potential non standard item which I offered to pay up front for and they declined this (in the end it turned in a standard product after all).
If you want to talk about long lead in times (possibly after deposit?) look at Nicolai…. But I think most people seem to accept that that’s what you have to go through if you want a particular bike.
I agree that it’s not ideal but sometimes that’s how them cookies crumble.Posted 4 years agoNorthwindSubscriber
I’d be vexed if I was waiting for one- but if Cy could get you a bike tomorrow, you know he would and if he couldn’t do that but he could tell you exactly when it will be, he’d do that do. “We don’t know” isn’t a happy answer but would you rather get a lie like most companies would do?
(if so, then I can promise you delivery on the 3rd of November. Deffo.)
I still can’t afford one so I will stick with my rolling wreckage- kept moving by Cotic’s unbelievable aftersales support.
dragon – Member
buy a proper full sus instead, which isn’t made out of flexy, heavy steel.
Or buy a Rocket, which is made out of not-heavy, not-flexy steel. Dearie me.Posted 4 years agocolournoiseSubscriber
I don’t know either, and possibly by the time I get my Rocket actually built all the bits waiting to be hung on it will be ‘so last year’ but I probably wouldn’t ride the new bike until spring now anyway. Plus I’m so sure it’s exactly what I want I haven’t really thought about an alternative frame.
As said, pretty sure if Cy could give a date he would and I reckon these threads are as frustrating for him as they are for us (except for the fact he actually does have a Rocket to ride).Posted 4 years agoddmonkeySubscriber
I don’t think this difficulty with supply chains is uncommon – I don’t think Cotic is the first or last small bike company to have difficulty getting a bacth produced when initially promised. I am sure they like it even less than you do – I really hope that we consumers support them and companies that charge a bit but produce here in the UK. Some things are worth spending a bit more on.Posted 4 years agomerynellaSubscriber
The QC issues were on other models, Rocket wasn’t mentioned. Paul Dexter explained the change of supplier was intended to get more frequent supply, but it was taking longer for the new supplier to get set up than expected. Didn’t say whether the new supplier is in the UK or not.Posted 4 years agoNobeerinthefridgeSubscriber
I sold my heckler with the intention of transferring everything over to a new rocket. It’s been that long that the only bits I have left are the cranks and bars! I’ve bought everything else new… I’ve been through the pissed off phase, specifically when it wasn’t ready in time for our week in molini, but I’m out the other side now and getting more excited by the day.
The evening I spend (eventually) building the rocket will be a momentous evening instead. It will involve taking over the kitchen, a takeaway curry, plenty ales and Rioja…. (Best cut the steerer first!)
As said above, having no control over vendors is a nightmare, hopefully the new manufacturer sorts this out, as cotic are a cracking wee company otherwise.Posted 4 years agocySubscriber
I can’t really say anything else but sorry.
I know it’s been bloody months (expletive required) and we are desperate to get things moving again too. However, it is currently ‘we don’t know’. The main reason for this being that until we have had production quality samples we can sign off and say “that is good enough to be a Cotic product” we can’t tell you, because until we know it’s good enough, I absolutely will not commit to production.
I know it’s unsatisfying and frustrating, but we’re just being honest. It’s also the reason we generally do not take deposits. Because if it takes ages, and you decide you want to go and get something else, you have that options, you’re not tied in and to be honest given how long it’s currently taken I wouldn’t blame you for doing so. We’re trying to do the best we can.
I know a lot of you have been annoyed by the radio silence too, but again, whilst we have no more news, we haven’t got anything to add.
Sorry again. I hope you hold on, because the new bikes are going to be rad. I know they are.Posted 4 years agotomlevellMember
bigrich – Member
you could pass the time by doing some riding kit?
In the wrap style?
That would be equally awesome and no doubt horrendous at the same time.
I’ll take a set in large :0)
Ooh plus some water bottles (I know I know you have to buy a squillion to make them work)Posted 4 years agotheotherjonvSubscriber
Umm yes? Try and avoid being condescending in your description, I did not know brant/on one existed until 2006. Or this forum for that matter (I think I found it in 2007?)
Planet-X were around when I got back into MTB’ing, so i’d guess mid-90’s if not earlier?Posted 4 years ago
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