Anyone have a secret phone number for them?
Live Chat seems to be permanently busy

I think they (and CRC obvs) are permanently overwhelmed. Customer service has dropped off a cliff compared to before the merger.

Anyway, no phone number, sorry.

Google suggests
0330 016 5113

or

0870 280 6908

Was on Live chat earlier,got things sorted out very quick.

I it’s because they never offered me a job, despite the fact I did very well at the interview and trial shift….
You will be on a long list
Ping them an email
Keep it factual, short and paragraphed out almost into 1 liners
The system condenses the text making it harder to speed read
If it’s about warrenty or return add in the 12 digi order number as that will be used to I’d the complaint going fwd
Bear in mind you might not be dealing with the same person each time you converse
And if you snapped your ti charge cooker and were offered a new frame, free rebuild, collection etc why did you make it almost impossible to be able to sort out
The guys have to deal with an average of 10,000 contact messages a week so there is a high volume of traffic
Hth

call 0843 178 4886

This is for their head office in Lakeside, north harbour in Portsmouth

Here is a list of their departments at this site

Systems Administration
Project Management
Financial Accounts
Customer Services
Online Marketing
IT Service Desk
Stock Control
Web Design
Translation