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  • Consumer rights advice help please.
  • frankconway
    Full Member

    The shop have, finally, stopped denying you your legal rights.
    If you had not been persistent they would have done nothing.

    Posted 2 months ago
    ads678
    Full Member

    Good work OP.

    What shop was it again? Just so we all know to steer clear….

    Posted 2 months ago
    Cougar
    Full Member

    The shop have finally relinquished and agreed to take the sofa back, refund us and cancel the finance.

    Also, as I felt I was getting nowhere with them I raised a section 75 with my credit card who also found in our favour and have refunded us.

    You’ve been refunded twice?

    Posted 2 months ago
    5plusn8
    Free Member

    I am so glad this has turned out well.

    Posted 2 months ago
    zilog6128
    Full Member

    Result! Now buy one for a fraction of the price from John Lewis or M&S & spend the rest on something useful like a holiday or a new bike! 😃

    Posted 2 months ago
    renton
    Free Member

    What shop was it again? Just so we all know to steer clear….

    Shop was Natuzzi in Wednesbury

    You’ve been refunded twice?

    Not yet, the shop have said they will refund 3-5 days after the sofa has been collected. When it actually collected today I will email them to say Ive already been refunded by my CC company

    Posted 2 months ago
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