- Charlie the bike Monger
Really impressed! My wife bought me a timbuk2 bag for xmas and after riding with it once I spotted a hole in the top of it. Gutted, I contacted CTBM and he gave me 2 options either a partial refund or send it back, pay the postage and send me a new one.
All done without hesitation, this is the sort of service that the bike industry needs. Can't wait to commute with it tomorrow. I would highly recommend this little outfit; well done that man!Posted 8 years agoJohnClimberSubscriber
riding a 29er but not blowing a trumpet about it – Member
Charlie has never given anything but excellent service and has awesome hair
about 18months ago he sent me something out I needed in a rush and I sent him the money afterwards.
Don't forget my extra discount and the end of next month Charlie 😉Posted 8 years agobonesetterMember
I spoke to CTBM a couple of days ago for the first time. Nice friendly chap. Efficient too, dealing with what I after.
I had imagined him to be a old skool roadie turned 29er SSer, 50 with a beard in a dusty office
Instead he sounded months younger. Probably still a 29er SSer though 😉Posted 8 years ago
Legit. Well when dealing purely online some suppliers are reluctant, some doors are closed, some banking facilities are unavailable. Get a shop and it reassures people, and makes business easier. I also get a great big bike den with a kick arse stereo and a coffee machine and a sofa and a dog.Posted 8 years ago
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