Scottish Power have been the worst company I’ve ever dealt with in my life.
A company called Lowri Beck took 2 months with a total of 5 appointments, 3 of which were cancelled over to swap my meters over. Once my meters were swapped at the end of November last year, Scottish Power still have me on the wrong contract, claim the gas meter wasn’t even swapped over – I sent photos of it with the install date sticker on the front, and they changed my direct debit plan for no reason whatsoever.
Any complaints go to India where they just email you back a summary of your complaint in parrot fashion and say they are looking into it. I’ve given them till Friday until I go to Ofgem to sort this out, I am so glad my contract expires next month.