- Changing email address on STW account?
Without access to your old email you’ve no way to confirm that you are who you say you are – so if your account was compromised the hacker could easily change your email address and thus lock you out of password recovery.
If you cannot access the old account, drop an email to tech@ as Drac said, they’ll do the verification manually (or should, at least). If you didn’t get anywhere previously it must have unfortunately slipped through the cracks, they’re a small busy team. Just try again.
As a reminder: it’s part of the forum T&Cs to have a valid, current email address on file. So if anyone’s thinking “I can’t be arsed,” be aware that we will lock out any accounts we find that are in violation of this rule until they get in touch to have their details updated.Posted 2 months agotommathySubscriber
Sorry we in tech haven’t been able to address this for you. As @Drac said we’ve just been a bit busy lately being the run up to Christmas now.
I can’t sort this out right this moment but I’ll see to it first thing tomorrow for you as it Christmas and stuff 👍 I’ll email you tomorrow to confirm the changes.
And @jam-bo, if you want I can look into your issue as well if you want? Just drop us an email to tech@ with the details and I’ll see what’s going on.
Happy Holidays everyone! 🍻Posted 2 months ago
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