Viewing 28 posts - 1 through 28 (of 28 total)
  • Changing email address on STW account?
  • Premier Icon stevied
    Full Member

    Need to change my email address as I don’t use the one linked to my STW account any more.
    How do I do it?

    Premier Icon snaps
    Free Member

    Good luck with that – I tried numerous times when EE stopped supporting Freeserve email addresses but got zero response.

    Premier Icon Drac
    Full Member

    Settings ——> General —-> Account Email

    Premier Icon stevied
    Full Member

    Well that was easy, thanks 🧛🏼‍♂️

    Premier Icon Drac
    Full Member

    Yup I guess you were brought some good luck.

    Premier Icon snaps
    Free Member

    Well that was easy

    Nope not for me – I still get this but I can’t access my old email address

    There is a pending change of your email address to ********.
    Check your email (***********) for the verification link

    Premier Icon bruneep
    Full Member

    Yup I guess you were brought some good luck.

    what is this gibbberish?

    🤷‍♂️

    Premier Icon Drac
    Full Member

    Is there a problem Bruneep?

    Premier Icon stevied
    Full Member

    Yup I guess you were brought some good luck.

    Me no understandy either?

    Premier Icon Drac
    Full Member

    Snaps wished you good luck, seems to have worked.

    Premier Icon stevied
    Full Member

    Ah, gotcha 🙂

    Premier Icon Greybeard
    Full Member

    I still get this but I can’t access my old email address

    I’d hope there would be a way round that as it must happen often. Maybe another user who rides with you could verify somehow?

    Premier Icon boomerlives
    Free Member

    Check your email (***********) for the verification link

    That was my issue and why I had to abandon my old account. STW towers were not much help…

    Premier Icon Drac
    Full Member

    Tech@ can normally help if you have issues, they’ve done it many times for uses sorry if it’s not worked for you guys.

    Premier Icon Cougar
    Full Member

    Yeah.

    Without access to your old email you’ve no way to confirm that you are who you say you are – so if your account was compromised the hacker could easily change your email address and thus lock you out of password recovery.

    If you cannot access the old account, drop an email to tech@ as Drac said, they’ll do the verification manually (or should, at least). If you didn’t get anywhere previously it must have unfortunately slipped through the cracks, they’re a small busy team. Just try again.

    As a reminder: it’s part of the forum T&Cs to have a valid, current email address on file. So if anyone’s thinking “I can’t be arsed,” be aware that we will lock out any accounts we find that are in violation of this rule until they get in touch to have their details updated.

    Premier Icon jam-bo
    Full Member

    I too would like to do this, expect it’s currently set to my work email, and if I try and set it to my personal email, it tells me that email address is currently in use…

    Premier Icon Cougar
    Full Member

    Do you have multiple accounts that you’d like to have deleted?

    If you email / PM me your preferred new address I’ll see what I can find out? (I can’t change anything but I should be able to look it up.)

    Premier Icon jam-bo
    Full Member

    Nope, one account as far as I’m aware.

    Premier Icon Drac
    Full Member

    @jam-bo are you sure as there’s a jam_bo who has the same name as you too?

    Premier Icon jam-bo
    Full Member

    That’s news to me. Has that account ever posted anything?

    Premier Icon Drac
    Full Member

    Not for 7 years.

    Premier Icon snaps
    Free Member

    Tech@ can normally help if you have issues,

    Two emails 7 hours apart & no reply again.

    Premier Icon Drac
    Full Member

    Two emails 7 hours apart & no reply again.

    You do know there’s 2 guys that run the whole site and they have been busy with other projects?

    Premier Icon tommathy
    Full Member

    Hey @snaps

    Sorry we in tech haven’t been able to address this for you. As @Drac said we’ve just been a bit busy lately being the run up to Christmas now.

    I can’t sort this out right this moment but I’ll see to it first thing tomorrow for you as it Christmas and stuff 👍 I’ll email you tomorrow to confirm the changes.

    And @jam-bo, if you want I can look into your issue as well if you want? Just drop us an email to tech@ with the details and I’ll see what’s going on.

    Happy Holidays everyone! 🍻

    Premier Icon Drac
    Full Member

    @tommathy I have some info Jam bo sent me but he’s going to email you as obviously we need to confirm it is him on both accounts.

    Premier Icon jam-bo
    Full Member

    Ta. Just emailed.

    Premier Icon boomerlives
    Free Member

    Tried emailing tech without much luck.

    My sub is now linked to this account so all is well.

    Once I’d convinced the powers that be that I didn’t have 2 live accounts and they unlocked it, obviously

    Premier Icon big_n_daft
    Free Member

    You do know there’s 2 guys that run the whole site and they have been busy with other projects?

    The new forum?

Viewing 28 posts - 1 through 28 (of 28 total)

You must be logged in to reply to this topic.