- Chainreaction Cycles – is it just me or have they slackened their postal terms?
I mean, 1st class to me normally means next day.
Are they actually sending items out second class but keep the monika on their website to keep sales up?
This isn’t the first time this has happened on my orders with them- saying that it never used to be slow but over the past 6months…
I will be checking when the item I ordered on Monday before 2pm actually does turn up on our scales.
Seriously Chain reaction, you used to be really good. Are you focusing on other markets now or are you cutting costs to improve profit margins?Posted 7 years ago
TBH CRC should have the line delivery 1-3 days for the free option. The delivery address is in a city centre and I don’t beleive its ‘Royal Mails fault’.
After all, CRC dispatched the item a whole day later as well apparently.
Its not the odd occassion, it was consistently quick before now its always late.
Sorry its abit of a moan but you come to expect a certain level of good service. As always theres a tipping point where the business has grown to a certain girth and then it declines in my opinion.Posted 7 years agostumpy01Member
Ordered some gloves Monday night, despatched e-mail arrived on Tues, gloves arrived on Wed.
I’ve not used them for a while as they were starting to take ages just to process orders, but wasn’t in a rush for the gloves, they were at a fantastic price and they do have a good range.Posted 7 years ago
Was pleasantly surprised with how quick they arrived.Tiger6791Subscriber
Well, in thier defence I’ve had excelent service off them last couple of orders.
Ordered a Post Mount adapter and 3m of gear cable yesterday, standard 1st class free delivery it’s in my hand now and it’s more like 3.5 m of gear cable.
Top marks CRC
Ordered some bits last week and on route the box got damaged and a pair of Sram Jockey wheels must have made a bid for freedom (£20s worth.)
The Mrs signed for the box and made no note of the damage so I assumed I would have no comeback. I emailed CRC to explain and without any hassle a new set of Jockey Wheels was sent out next day.
Top marks CRCPosted 7 years ago
Ok in defence of Royal Mail, yeah again, I’ve ordered several parcels the last few week or as first and 2nd class all have arrived prompt. Next day or 2 days after, even Play and Amazon who aren’t very speedy normally. It seems to come down to your area and how busy they are.Posted 7 years agoNick_ChristyMember
im now waiting 2 weeks for my order 😉 said it was dispatched the next day…???
but i also ordered 2 other packages from the uk on the same day and time within 10 mins of all and the others came last week 3 days later.
must of told a fib when they said it was dispatched! 😉Posted 7 years ago
You can’t have many places left to shop Hora, I’m sure you’ve said it about most places now and least more than once each
The sad thing is usually its not the owner of the chain/bikeshops fault.
Its the management of the store.
For the staff’s Customer service ability/mechanics ability I’ll never slag off Evans Deansgate though.Posted 7 years ago
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