Chain Reaction – going totally down market?
IMO CRC are becoming the DFS of the cycle world – They seem to have permanent sales these days rather than just constantly selling stuff at a good price.
Perhaps some of the manufacturers/distributors are less than happy with their pricing policies so won’t supply them?Posted 4 years agobutterbeanMember
Perhaps some of the manufacturers/distributors are less than happy with their pricing policies so won’t supply them?
Whilst I work for a manufacturer (that doesn’t supply CRC), I have friends who work for distributors. Slowly but surely they are pulling brands out because they don’t want to deal with them any more.Posted 4 years agohonourablegeorgeMember
Definite trend to downmarket, yeah. Stuff like Renthal lock on grips/direct mount stems have never appaeared. I thought it was just selling off stock ahead of new model year coming in, but it doesn’t seem to be the case.
Will be a shame if they end up as a big online Halfords, they used to be a great place for variety – spent hours browsing high end stuff over the years while I saved up cash.Posted 4 years agoscotroutesSubscriber
Remember that Endura disappeared for a while, then came back but with discounts capped at 5%. Mind you, CRC get around this by then offering these £10 off £75 vouchers. You’d have to ask why any smaller retailer would bother stocking these brands knowing they will simply be undercut by CRC.Posted 4 years agochief9000Member
I use CRC mainly for parts. I have noticed that they are not as competitive as some other sites. I have once again started to use Wiggle, but I think i’m going to stop again. In comparison with other sites their delivery times have been real poor for me. I have had to wait 18 days for an item (still waiting).Posted 4 years agomindmap3Member
They do seem to be short of stuff…I was looking at jersey’s last night and they didn’t seem to dispatch. have many at all.
Their sales and clearance things do seem to be constant these days and not that great. I can’t complain abouttthe actual service that I’ve had recently; it’s been quick and the warranty stuff has been dealt with really quickly.
I’ve had a fair few issues with Wiggle sending me the wrong thing as well as being a bit slow to dispatch.Posted 4 years agotomhowardSubscriber
I still use CRC a fair bit and while the different pricing for different sizes of the same item grates a bit (not even XXXXS/L, the price between M and L sometimes) not really noticed that they haven’t had kit that I’ve been after either. Delivery wise they’ve been faultless in 12 years I’ve used them. The one time they had a supply issue on a £6 part, they refunded and gave me a £5 voucher.Posted 4 years agomuddyfunsterMember
I’ve noticed over the last while that CRC appear to be doing away with a lot of brands.Chris King, Intense, Turner, Last, Lupine, Light and Motion, all seem to be dead in the water. Renthal, Easton e 13 seem to have no new stock, Troy Lee seems to be hardly anything.
On the other hand it looks like they are awash with their own brands. I can understand if they are trying to follow some of Tesco own brand type strategy but surely they’ll just become synonymous with cheap tat. Sure have the cheap stuff but it’s always nice to see some bling too. Sure you need to appeal to the masses but without established brands how will you retain customers in the long term. Today’s nuke proof rider could well be next years Turner rider, no?Posted 4 years ago
The topic ‘Chain Reaction – going totally down market?’ is closed to new replies.