Chain Reaction Cycles – Just not the same any more.
On the other hand, their returns system is waaaaay better now.
I filled out the form that came in the package, stuck the self-adhesive label back on it and dropped it off at my local Londis on friday (collect+ and no need to pay postage and claim that back from them): despite the bank holiday the money is back in my paypal account today.Posted 5 years agotomhowardSubscriberstevedeMember
Surprised with this one as my last half a dozen orders have been delivered within a couple of days. Thought they had begun a return to form. New returns system is quality too. Big retailer with a massive sale on is going to result in delays to some extent due to large volume of orders to process. On a positive note, nice to see they’ve stopped sending small items out in large boxes now, my last few small items have arrived in small jiffy bags that actually fit through the letterbox.Posted 5 years agofranksinatraSubscriber
CRC used to be the bastion of reliable delivery. Need something for the weekend? – no problem, just order it on Thursday and it will probably arrive on Friday.
Seems those days have passed. Ordered 9am on Monday morning. Two items, both in stock. Looked forward to them arriving mid week, pleasant evening to be spent fettling in the garage, enjoy new purchases on Saturday’s ride. That was the plan, unfortunately my order is still processing now. Not even dispatched 4 days after ordering.
And it is not he first time…..
I miss the olden days.Posted 5 years agoseaversMember
Been great for me recently, despite getting my order mixed up with someone else and sending me something totally random. One call and it was sorted out, delivered right item the next day! I was happy.
It’s buying online innit! Sometimes it takes a bit longer. Maybe they had a lot of orders to get out from the long weekend?Posted 5 years agorj2djMember
I carefully selected just one item to buy in the sale, only to be emailed on Tuesday to say that they’d made a mistake and it was now out of stock – bit of a shame to have a fancy-pants computer telling you whether something is in stock or not, but sort of feel like they should have paid for the upgrade to have the info. displayed in real time.
Nevertheless, they are still often the cheapest and quickest. Bizarrely the last time I bought something (a chain) it was cheaper off Amazon..Posted 5 years agoOCBMember
I went back to using my LBS a while ago, but there is still the occasional thing they can’t get, so online it is …
I’ve got an order in that’s dragging a bit, but there you go, I did have a thought that CRC might be doubting my taste, and were hanging on to the order for a few days in case I changed my mind / came to my senses ?
On the other hand, I ordered some stuff minutes later from VeloSolo, and I think they must have driven my order down personally overnight and hand delivered it, it was so quick.
I’ve been constantly, very impressed by the service I’ve had from them, and they carry a very useful range of stuff that’s otherwise a PITA to find.
😛Posted 5 years agotomdSubscriber
I’ve used them more than any other online shop, probably an order every other month. Not anymore, ordered stuff on Tuesday first thing and paid for next day delivery. Still no sign of it, order says “processing”. No contact number on the website, only email which gets replied to after a few days. I also had a very underwhelming warranty response from them on a wheel last month. I had to chase them every week to get it resolved (5 weeks in the end). So after my last two experiences I’ll look elsewhere.Posted 5 years ago
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