I’ve had good and bad from RAC, nothing but good from AA but I bet they can screw things up as well as anyone if they set their mind to it
(I only had basic roadside cover with AA when my Focus kicked the bucket halfway to Wales on a saturday evening, the chap spent about 2 hours with me and managed to fix it, by rights he should have just walked away or made me pay for a relay home. Superb really)
RAC once refused to send a guy out because my cover was apparently for a car “No sir, you have no cover for your motorbike, only car cover for your Suzuki car.” “I don’t own a car! My Suzuki is a motorbike! The cover is through my motorbike insurance!” “No sir, you don’t have any cover for your motorbike, only for your Suzuki SV650 car” “There’s no such thing as an SV650 car! It’s a motorbike!” “No sir, you don’t have any cover for your motorbike…”